Genesys · Product
Customer Service
A contact-centre platform with AI agents (“Agentic Virtual Agent”), copilots for agents and supervisors, and AI Studio.
- How it is billed
- Does it train AI on your data?
Customer Service · 107 matching entries
SELECTED AREA
Customer Service
Choose an offering to inspect its facts, sources and conditions.
107 matching online profiles
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485 catalogue entries. Counts show membership in each category; entries can belong to several categories.
24 business areas
8 data types
6 technology layers
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About this map and its artwork
The map shows a selection of offerings; open a topic area to see all of them. Offerings with the most documented facts appear first, then in alphabetical order. The order shows only how much is documented; check the profile to see whether an offering fits you.
Catalogue snapshot: . Offerings as of 23 Oct 2026. Every fact shows its source and date; before you decide, check whether it applies to your use.
Good AI Prism artwork © 2026 ETHORITY & STEN.AI LLC, by Sten Franke & ETHORITY®. CC BY-NC-ND 4.0. ETHORITY additionally permits unchanged editorial and press use with credit. Commercial licences: ETHORITY. Data, software and third-party logos and trademarks are not covered.
GOOD AI PRISM · ETHORITY'S MAP OF THE AI MARKETSten Franke & ETHORITY®
Put AI to work, with evidence.
Customer Service
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107 matching entries
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Where a provider is based says nothing about where it stores your data. Open weights do not always come with an open-source licence. Whether Annex III applies depends on how you use the system.
What the source marks mean
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
- Documented by the provider
- The provider's own documentation supports this fact, for the product, plan and date stated.
- Stated by the provider
- The provider says this, for example on a marketing page. Read the linked source and its conditions before you rely on it.
- ETHORITY analysis
- ETHORITY's assessment, based on the linked sources.
- Independent source
- An independent source supports this one fact, within the scope stated. Check the other facts separately.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Intercom · Product
Customer Service
An AI agent that answers customer requests and is billed per outcome; Intercom states Fin works with “no seats required”.
- How it is billed
- Does it train AI on your data?
Salesforce · Platform
Documents, Workflow & Agents
Salesforce’s platform to build and run AI agents inside Salesforce, priced by consumption, by conversation or per user.
- How it is billed
- Does it train AI on your data?
Salesforce · Product
Customer Service
Salesforce’s AI for customer service. The service AI page leads with: “AI in the flow of work and your unmetered employee agent, all in one.”
- How it is billed
- Does it train AI on your data?
Decision lenses
Filters highlight matching offerings. Where a provider is based and where it stores your data can differ.
Five ways to start, from €195 net.
All products →
Start hereAI Decision Brief€195 netOne-time · 5 working daysCompare up to three AI offerings on dated facts before you buy.See the offer →
AI Business Blueprint€495 netone-timeTurn one business goal into an AI plan for the next 90 days.See the offer →
AI Trust Record€4,500 netOne-time · 10 working daysGet a clear answer on one AI system: pilot, redesign, expand or stop.See the offer →
AI Trust Pilot€25,000 netOne-time · six weeksRun one AI use case under real conditions, with stop rules agreed upfront.See the offer →
AI Opportunity CasePriced after scopingStandard 4 weeks · Extended 6 weeksKnow what would make an AI investment of about €200,000 or more pay.See the offer →GOOD AI PRISM
Find AI that fits your work.
Start with your task or your industry, from customer service to logistics. The map shows which AI offerings exist there and what their providers state, with source and date. The topic guides explain what the offerings cost and what to check before you buy.
Assistants & CopilotsRead the area guide →
Knowledge & SearchRead the area guide →
Documents, Workflow & AgentsRead the area guide →
Customer ServiceRead the area guide →Show all 24 topic areas
Sales & CRMRead the area guide →
Marketing & ContentRead the area guide →
HR & RecruitingRead the area guide →
Finance & AccountingRead the area guide →
Legal & ComplianceRead the area guide →
IT & Security OperationsRead the area guide →
Software DevelopmentRead the area guide →
Data & AnalyticsRead the area guide →
Design, Image & VideoRead the area guide →
Meetings, Voice & LanguageRead the area guide →
Health & Life SciencesRead the area guide →
Financial Services & InsuranceRead the area guide →
Manufacturing & IndustrialRead the area guide →
Retail & ConsumerRead the area guide →
Energy & UtilitiesRead the area guide →
Mobility & LogisticsRead the area guide →
Public SectorRead the area guide →
EducationRead the area guide →
Media & EntertainmentRead the area guide →
Science & ResearchRead the area guide →05ETHORITY RESEARCH · MARKET STUDY 2026/27
Know what the AI market offers before you choose.
Global edition · English · version 2.6
961 AI offerings. One map. Decide now what you will use in 2027.
How companies worldwide adopt AI, what 961 offerings promise and document, and how to run AI once you have chosen it. Every figure has a source.
06ANALYSIS FOR YOUR NEXT DECISION
Three analyses for your next AI decision.
From EU AI Act preparation to rules that work every day
How to move from a list of AI systems to decisions with named owners.
A better way to build your AI shortlist
Guide: use the 961-offering study to frame your shortlist, then inspect the online profiles.
Why a list of AI agents is not enough to control them
AI agents act on their own. This analysis shows how to decide what each agent may do.
Try the numbers. See what changes.
Seven tools for your next decision. Modelled scenarios, with assumptions you can inspect.
How we work: Discover, Create, Run, Improve, Grow
02HOW ETHORITY WORKS WITH YOU
From the first idea to AI that runs every day.
You find the right AI, decide, put it into operation and adapt it as conditions change. ETHORITY works in a loop of five steps, and each step ends with a clear decision.
Question · Question · Who is responsible for each AI use, the proof that it works and the next decision?
Scenario: this is how an AI system looks with named owners and proof of results. Services by agreement.
See this scenario in full →Effective — AI supports a concrete goal with results you can check.
Efficient — effort, cost and human rework are counted.
Economic — a technical gain is tested for its real business value.
Responsible — people, rights, safety and ethical consequences are part of the decision. Compliance is part of it; responsibility goes further.
AI needs rules. Five questions to set them.
AI governance means deciding who is responsible for an AI system, what it may do and how you check it. Scenario: an AI agent – software that carries out tasks on its own within set permissions – answers customer requests and triggers refunds. Five questions make it safe and worth the effort.
Responsibility: who decides?
One named person owns the agent; finance owns the refund budget, IT the system connections. AI Governance Setup defines roles, decision rights and the approval path.
Authority: what may it do alone?
The agent sees orders and delivery status and refunds up to a limit your finance team sets. Profiles and Compare show what each agent product can do and how it handles your data.
Evidence: what does each answer rest on?
Answers on prices and return rules name their source; every refund is recorded with reason, amount and approval. The AI Trust Record checks one system in ten working days.
Control: when does a person step in?
A person reviews refunds above the limit, complaints and unclear cases; the head of customer service approves exceptions. The AI Trust Pilot tests this for six weeks with a stop rule.
Benefit: does the result improve?
Measure answers your team accepts as correct, complaints and rework time, before and during the pilot. The AI calculators show cost per accepted answer and the real value of freed time.
Explore all seven services: scope, process and prices
03KNOW BEFORE YOU INVEST
Start with your next decision.
Two fixed-price services give you a clear answer before you commit a larger budget: where your company stands with AI, and which duties the EU AI Act places on you.
AI Readiness & Maturity Check
Where you stand with AI: one workshop day, then a written assessment.
€3,500 one-time net
You get a scored maturity profile with written reasoning, your five most valuable AI uses, ranked by value, feasibility and risk, and a draft 90-day plan for leadership review.
AI Act Readiness Sprint
Know which AI you use and what the EU AI Act requires of you.
From €6,900 one-time net
Mittelstand €6,900 · 2 weeks · up to 15 AI usesEnterprise €19,500 · 3 weeks · up to 40 systems
The sprint prepares the facts for your legal team. Legal opinions and conformity assessments (the formal check some high-risk AI systems need) are scoped separately with specialists where needed.
04WAYS TO WORK WITH ETHORITY
We train your team and set up AI with clear responsibilities.
Five services cover the work after the first decision: training, rules and responsibilities, a review of the AI you use, a business case for a large investment and monthly support. Each offer page lists scope, price and terms.
AI Literacy & Adoption ↗
Your team learns to use AI well and safely in daily work.
From €2,400 one-time net
AI Governance Setup ↗
You set the rules for AI: who decides, who checks and when.
From €19,500 one-time net
AI Estate Audit & Mapping ↗
See the AI systems you use, what they cost and who is responsible for them.
From €25,000 one-time net
AI Opportunity Case ↗
Know what would make a large AI investment pay, with every assumption written down.
Priced after scoping net
AI Governance Retainer ↗
Monthly support that keeps your AI rules and decisions up to date.
From €2,500 / month net
Net prices plus VAT where applicable. Fixed-price packages: date and place by agreement; for the AI Opportunity Case, scope by agreement. The monthly AI Governance Retainer runs for at least six months. Each offer page lists its package terms.
See all eight areas of ETHORITY's work
07WHO LEADS YOUR PROJECT
Led by Sten. Built around your challenge.
ETHORITY combines research on the AI market, the design of AI systems and hands-on work in your company. In every project a named person is responsible for each decision, and every result is backed by sources.
Sten Franke
Founder & CEO
Sten Franke designs and builds AI systems, from model testing and cloud setup to the interfaces people use. He connects business decisions, software architecture and practical implementation.
sten@ethority.ai08REFERENCES & PARTNERS
Historic references and partners of ETHORITY
See all historical references →
09FOR AI PROVIDERS
Show buyers what your AI offering does.
Your profile shows buyers prices, data terms and evidence at a glance. Request a dated profile, documentation of your sources or a presentation of several products.
Paid support is separate from editorial admission, ranking and verification.
Profile Plus€499 / year netProvider PortfolioFrom €5,990 / year netIndependent Evidence ProgrammeFrom €2,990 / year net
Provider services · scope and delivery by agreement.
Request a provider profile →