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GOOD AI PRISM · BUYER INTELLIGENCE · RESEARCH SUBSCRIPTIONS

34 renames in weeks. Keep your AI research current.

Decide with research that stays dated: from a free first view of the market to recurring intelligence for the decisions you revisit every quarter.

Good AI Prism v3.12 close-up: global
961
AI offerings in the October 2026 study · 485 profiles in the online catalogueGood AI Prism, Oct 2026
34
product renames found within weeks of researchGood AI Prism research, Oct 2026
~100×
price span per million input tokens across leading modelsOpenAI, Anthropic, Google list prices, Oct 2026
24
topic areas on one wheelGood AI Prism v3.11, Oct 2026
34

Products rename faster than spreadsheets update.

ETHORITY research found 34 renames within a few weeks.

Good AI Prism research, Oct 2026

~100×

Model prices span two orders of magnitude.

List prices run from USD 0.10 to USD 10 per million input tokens across leading models.

OpenAI, Anthropic, Google list prices, Oct 2026

961

One map, one taxonomy, one set of sources.

The market study examines 961 AI offerings. The separate online catalogue contains 485 profiles; the counts describe different populations.

Good AI Prism, Oct 2026

Buyer intelligence products

Explorer

Free

Turn a business question into an informed first view of the AI market, with dated sources on every fact.

Research subscription · request directly

Open the Explorer →

Prism Professional

€990 / year · net

Recurring AI research connected to dated sources and the decisions you revisit. Access on request.

Research subscription · request directly

See what this package includes →

Prism Business

€2,990 / year · net

A shared basis for technology, finance and business owners to compare AI options on the same facts. Access on request.

Research subscription · request directly

See what this package includes →

Prism Enterprise Intelligence

From €4,990 / year · net

Research coverage, use rights and service levels configured for enterprise decision cycles.

Research subscription · request directly

See what this package includes →

What a subscriber tracks

Model prices, context windows and retirement dates change monthly. Three profiles show the kind of facts a subscriber follows over time.

● Documented by the provider○ Stated by the provider◐ ETHORITY analysis◌ Independent source

Intercom Fin

Intercom · Product

Customer Service

An AI agent that answers customer requests and is billed per outcome; Intercom states Fin works with “no seats required”.

Published price
How it is billed
Where data is stored
Does it train AI on your data?
Open profile

Intercom Fin

Intercom · Product

Facts, sources and conditions

An AI agent that answers customer requests and is billed per outcome; Intercom states Fin works with “no seats required”.
Documented by the providerintercom.com ↗
Where it sits on the map · 1 · 1
What it is used for
Service teams that want result-based pricing and a published price per outcome.
ETHORITY analysis
How it is billed
Per Fin outcome.
Documented by the providerintercom.com ↗
Published price
From $0.99 per Fin outcome. Help-desk seats if needed: Essential $29, Advanced $85, Expert $132 per seat per month; the billing basis (annual or monthly) of these seat prices is to be confirmed — the page offers both.
Documented by the providerintercom.com ↗

USD starting price.

Where data is stored
Intercom offers hosting regions US, EU and Australia (“US · EU · AU”), “in the region your residency needs require”.
Documented by the providerintercom.com ↗
Does it train AI on your data?
Used unless you opt out
Documented by the providerintercom.com ↗

Fin CX Models trained on de-identified production Fin conversation logs; opt-out via Settings > Workspace > Security, processed within 30 days. Auto-excluded: BAA, EU/AU hosted workspaces, prior opt-outs, some negotiated contracts, trials. Third-party providers contractually barred from training (security page). Quote: 'used solely to improve model performance for our AI Products.'

Connects with
Works with other helpdesks: 'Use Fin with your current helpdesk including Salesforce and more'; channels Messenger (web/iOS/Android), Email, WhatsApp, SMS, Facebook, Instagram; hands off to existing helpdesk.
Documented by the providerintercom.com ↗

Channels from https://intercom.com/help/en/articles/7837535-fin-faqs. Zendesk not named on pages read.

Certificates and audit reports
Intercom shows SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001 badges; Fin AI Agent is described as AIUC-1 certified. HIPAA support is listed for Expert. Confirm each report or certificate's product scope.
Documented by the providerintercom.com ↗intercom.com ↗
Limitations
Cannot book/schedule meetings; cannot reliably calculate dates/business days (informational Fin); no access to macros; API conversations only via Workflow; cannot reassign from teammate inbox; unlisted languages 'unpredictable'; no feature to redact personal data before it reaches AI providers; customer responsible for testing before go-live.
Documented by the providerintercom.com ↗

Redaction/testing limits from https://www.intercom.com/help/en/articles/10213899-intercom-ai-products-a-guide-for-customer-legal-and-security-teams.

Open the full profile →

Intelligence to start with

Test your numbers first

The Model Cost Estimator and Stack Builder turn research into numbers; Explorer is the free start. All tools sit in the ETHORITY AI calculator suite.

Model Cost Estimator

Estimates the monthly cost of your workload on 17 AI models, with announced price changes and end-of-service dates.

Pilot version · Scenario calculator

Open the calculator →

Stack Builder

Area, data type and constraints in; six technology layers with matching registry offerings and models out.

Pilot version · Scenario calculator

Open the calculator →

Prism Explorer

Free

A free first view of the market: segments, profiles and the Navigator, dated and sourced.

Research subscription · request directly

Open the Explorer →

Sten Franke leads every project.

Sten Franke

Sten Franke

Founder & CEO · AI Transformation Architect

Sten Franke designs and builds AI systems, from model testing and cloud setup to the interfaces people use. He connects business decisions, software architecture and practical implementation.

AI architecture · Model testing · Cloud engineering · UX

His work spans programming, LLM evaluation, Google Cloud and AWS environments, and web applications built with Next.js and React. He connects business requirements, software architecture and practical implementation. Creator of the Good AI Prism, he brings market intelligence into AI decisions. Earlier, he created the Social Media Prisma, led a BVDW Social Media working group and contributed to its Social Media Kompass. His entrepreneurial work includes ethority, Gridpatrol and mediatime, following a practical foundation in electronics and industrial robotics.

sten@ethority.ai

Questions buyers ask

What does Explorer include?

A free first view of the market: the Prism map, segments, registry profiles and the Navigator.

How do the subscriptions differ?

By who uses them and how: Professional for one researcher, Business for a shared team across technology, finance and the business, Enterprise for configured coverage and use rights.

Can we export data?

Export and use rights are defined per subscription. Redistribution of data belongs to research and data licensing.

Is analyst work included?

Analyst work is scoped separately; for one decision, an AI Decision Brief is the fastest route.

Where do the facts come from?

From provider documentation, trust centres and pricing pages, each with its evidence class and read date.

Next step

Start with Explorer today. For one decision rather than a subscription, request an AI Decision Brief for three.

ETHORITY · LONG READ

Why AI research goes stale, and how to keep it fresh

The AI market does not wait for the next procurement cycle. Buyer intelligence keeps the facts behind recurring decisions dated, comparable and ready when the question comes back.

Most organisations research AI the way they research office furniture: once, when they need to buy, and then not again until the contract is up. That works for furniture. It does not work for AI, where products rename, change pricing units, move data regions and release new models within a single quarter.

During research for the Good AI Prism market study, ETHORITY found 34 product renames within a few weeks. Model list prices from the leading providers span roughly a hundredfold, from USD 0.10 to USD 10 per million input tokens. A comparison made in spring can be wrong by autumn, and nobody notices until a renewal or an incident forces the question.

A free first view

Explorer is free. It turns a business question into a first view of the market using the same map, taxonomy and sources as the Good AI Prism. For many teams that first view is enough to frame the question and build a shortlist. When the decision is a single purchase, the shortlist can go straight to an AI Decision Brief.

Recurring intelligence

The subscriptions are for decisions that come back. A procurement team that renews AI contracts each year, a CIO office that reviews the model portfolio every quarter, a finance team that tracks AI spend against alternatives: these need research that stays current between decisions.

Prism Professional serves one researcher who revisits the same questions and wants dated sources and change history. Prism Business gives technology, finance and business owners a shared basis, so the CFO and the CIO argue from the same facts. Prism Enterprise Intelligence configures coverage, use rights and service levels for enterprise decision cycles. Access to all three is on request while entitlements are set up per client.

What makes it different

Three things separate buyer intelligence from a newsletter or an analyst subscription. Every fact carries an evidence mark and a read date. The taxonomy is the same across all 24 topic areas, so a finance tool and a customer-service agent can be compared on the same fields. And changes are tracked as events, so a subscriber sees not only the current state but what changed and when.

The foundation models brief shows why that matters at the technology layer. Model retirements, price changes and context-window increases arrive monthly. A team that runs production systems on a model needs to know about a retirement date before its vendor tells it.

Seats, listings and analyst work

The subscriptions license user access to research. They do not include analyst work on your specific decision, which is scoped separately, and they do not grant redistribution rights to the data, which belong to research and data licensing. Keeping those three apart keeps the price of each honest.

Where it leads

Buyer intelligence is often the start of a longer relationship. A team that tracks its AI market finds the decisions worth a deeper look, and those go to the founder-led enterprise services: an Estate Audit when the portfolio has grown, an Opportunity Case when one investment dominates the budget. The research and the advice draw on the same registry, so nothing is re-researched when a question moves from one to the other.

A practical rhythm

Teams that get most from buyer intelligence set a rhythm. Once a quarter, they review the segments that matter to them: what changed in pricing, data terms, certificates and model dependencies, and which changes touch systems they already run. Once a year, before renewals and budgets, they compare the incumbents against the alternatives on the same fields. Between those dates, alerts on named products catch the changes that cannot wait.

That rhythm mirrors how the AI Governance Retainer keeps a register current, and the two work well together: the subscription supplies the market view, the retainer applies it to the client's own estate. For teams that want to see the market move before subscribing, the insight on AI growth facts shows the kind of dated evidence the subscriptions track.

A last point on scope. Buyer intelligence covers the whole map, but the depth follows demand. Today the deepest coverage sits in customer service, knowledge search, document workflows, software development and finance, with the software development area and the knowledge and search area among the most complete. Subscribers can ask for an area to be prioritised, and that request feeds the order of the next research update.

Sources and further reading

YOUR NEXT STEP

Discuss your question with Sten Franke.

Bring your business question or the figures you already know. ETHORITY investigates within the agreed scope; together with Sten Franke you agree the next piece of work.

Draft your request by email →