ETHORITY®
Global edition · EN
AI answers. A human stays in reach.
Answered is not solved: 87% of surveyed customers want a way to reach a human. Where AI answers, assists and checks, what 107 offerings do and the rules.
Version 1.0 · 42 pages
Open the study →Global edition · EN
961 AI offerings. One map. Decide now what you will use in 2027.
The Good AI Prism helps you find useful AI and compare the evidence behind your options. For organisations already using AI, the question is moving from whether to use AI to which AI, how safely and whether it pays. This Global edition brings together 961 AI offerings across 24 topic areas, 8 data types and 6 technology layers, with sources, dates and limits to guide your next decision.
v2.6 · 90 pages · 27 Oct 2026 · Edition
Research edition of 20 October 2026: 998 market entries = 961 AI offerings, 33 provider records and four unclassified records. The 1,037 placements comprise 779 topic-area, 108 data-type and 150 technology-layer placements. The 194 unique depth-research IDs comprise 182 in this edition (95 Customer Service, 87 Manufacturing) plus 12 Customer Service records researched earlier. The resulting 107 Customer Service records are not a verified count of distinct commercial products. These populations differ from the 485 identities in the interactive website catalogue. Sources, dates and scope stay attached to each finding.
Look inside this edition
Edition, source scope and file
Put_AI_to_Work_Good_AI_Prism_GLOBAL_Market_Study_2026-27_EN_v2.6_20261027.pdf · Edition 2.6
Research edition of 20 October 2026: 998 market entries = 961 AI offerings, 33 provider records and four unclassified records. The 1,037 placements comprise 779 topic-area, 108 data-type and 150 technology-layer placements. The 194 unique depth-research IDs comprise 182 in this edition (95 Customer Service, 87 Manufacturing) plus 12 Customer Service records researched earlier. The resulting 107 Customer Service records are not a verified count of distinct commercial products. These populations differ from the 485 identities in the interactive website catalogue. Sources, dates and scope stay attached to each finding.
Research method and catalogue coverage →EXECUTIVE SUMMARY
From market context to a decision you can use.
Orient: choose the right market lens
The Global edition helps leaders place an AI decision within regional markets, industries and business functions. It brings together external adoption research and ETHORITY’s review of provider documentation. The useful starting point is one business process: what should improve, which alternatives deserve attention, and what evidence would justify changing the way work is done? Read market growth as context for that question. Investment, adoption and organisational results describe different things; a large market does not establish a return for an individual company.
Understand: compare evidence on the same task
The study separates sourced observations, the authors’ interpretation and proposed actions. That distinction matters when comparing offers. A capability claim, a contractual condition and a tested outcome answer different questions. Specify the product, plan, deployment region and intended workflow before drawing conclusions. The Good AI Prism provides a route into the market; individual profiles and their sources supply the detail. A provider’s headquarters cannot establish where your data is processed, and a certification claim needs its applicable scope. Keep unanswered material questions with the shortlist.
Prove: inspect what providers document
The selected edition examines what providers publicly document about price, hosting, training with customer data and integrations. Read each condition separately: a hosting option and a training-use clause do not establish the same thing. Provider documentation is a starting point for a shortlist, while operational assurance needs testing in the intended deployment. Ask suppliers to identify the product, plan, region and contractual terms that apply to your account. The study population, artwork selection and live website catalogue have different coverage. Keep each count with its source date and population, and retain the selected edition’s qualifications when sharing a finding.
Decide: calculate the accepted outcome
A useful cost case includes licences or usage, integration, data preparation, human review, rework and change. Compare options at the volume and quality your business actually requires. Time released by a task is potential capacity; financial value depends on what happens to that capacity and which costs or outcomes change. The study’s buyer worksheet, pilot charter, workforce annex and scenario worksheet help make those assumptions explicit. Choose a responsible owner and define the evidence that would support continuing, redesigning or stopping a pilot before committing to a wider rollout.
Act: take one question into the next step
Use the selected edition’s contents and source notes to pursue your question, then inspect the corresponding Prism area. Compare a small number of offerings against the same requirements. Carry their documented conditions and remaining questions into the calculator or an enquiry. Sten Franke contributes the business and systems perspective. A discussion can establish a bounded next piece of work. This review edition supports orientation and preparation; a customer engagement still needs its own agreed scope, responsibilities and acceptance criteria. Before a supplier conversation, write down the accepted outcome, expected volume, permitted data use and the person who can approve a trial. Ask each shortlisted provider to answer the same material questions in writing. Revisit the comparison when the product, price, integration or your operating assumptions change. The practical aim is a traceable decision that colleagues can examine, rather than a permanent ranking of suppliers.
Source: selected study v2.6 · EN. This editorial reading guide preserves the source edition’s scope; practical next steps are recommendations, not observed outcomes. Read the source overview ↗ · Inspect documented provider terms ↗
THE FINDING AT A GLANCE
961 AI offerings. One map. Decide now what you will use in 2027.
Nine in ten surveyed organisations use AI; 37% see an effect on profit. What businesses in Europe, the Americas, Asia-Pacific, the Middle East and Africa need from AI now.
Read the sources and scope on the figure. The graphic is a separate format of this publication; it does not change the study’s research population.
Use this research in your work
Choose the readers and rights for this exact edition.
Global edition · EN · v2.6
€149 net · one-time
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442d6e5b0a6c8dd35512710bf464e1584c9cb2505188084d853099e26a7116f3 Authorship, rights and AI assistance
Sten Franke & ETHORITY
© 2026 ETHORITY & STEN.AI LLC. Text and exhibits may be quoted with source attribution. Good AI Prism artwork: CC BY-NC-ND 4.0 (artwork only; data, software and third-party marks not covered); commercial use by licence on request: https://ethority.ai/products/research-licensing
Produced with AI assistance: research compilation, drafting, German and English language work, layout and rendering were carried out with AI systems (OSIRIS) under ETHORITY editorial direction (Sten Franke). Figures carry their cited sources.
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