Helpdesk/e-commerce from https://getzowie.com/blog/customer-service-ai-platforms-setup-use-cases-pricing and https://docs.zowie.ai/docs/introduction; Shopify integration page https://getzowie.com/connect/shopify-integration (source).
Limitations
Voice: 'Each phone line operates in a single configured language'; multi-language must be activated via Zowie representative; languages outside configured regions get default-language responses. ToS s.6.2: services 'AS IS', no warranty of error-free use.
ToS: https://getzowie.com/terms-and-conditions. Go-live typically 3-6 weeks depending on scope, data readiness and security review (https://getzowie.com/google-cloud).
Data and controls
Certificates and audit reports
SOC 2 Type II ('Zowie is SOC 2 Type II certified'); AICPA SOC badge in footer. Auditor not named. No ISO certification stated.
SOC 2 Type II is an attestation report. The cited evidence does not establish certificate issuer, scope or validity. GDPR, the EU AI Act, DORA and HIPAA are laws or regulations; their logos do not establish certification. Google Cloud Advantage Partner denotes a claimed partner status, not certification.
Additional data conditions
Subprocessors and underlying models
DPA appendix names sub-processors incl. Google, AWS, OpenAI, Anthropic, Twilio, Vercel, with locations 'EEA / United States, as applicable' or 'United States'. Homepage lists LLMs Anthropic, OpenAI, Google, Meta, Mistral; Vertex AI and Gemini on Google Cloud page.
DPA s.4.2(a): may transfer personal data outside EEA incl. US. Google Cloud page: 'Set up in your region' (no region named).
Retention and deletion
ToS s.5.5: no duty to keep Customer Materials after 90 days following termination of last Order Form; may then delete. DPA s.11: delete or return at controller's choice; backups/audit logs kept until ordinary retention cycles delete them.
Enterprise-oriented ('leading enterprises run in production'); demo-led ('Book a demo', 'Talk to us'); enterprise customers get a dedicated Technical Account Manager.
Yes: German ('de') listed with full support for detection and response generation in chat/email; German also in Zowie Phone list (36 STT/TTS languages).
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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