Generative AI built into Zoho Desk at no additional cost that summarises ticket threads, analyses ticket tone and tags topics; Zoho states it never trains on customer data.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Data and controls
Certificates and audit reports
ISO/IEC 27001 (valid to 21-Aug-2028, all Zoho cloud services); ISO/IEC 27701, 27017, 27018 (Zoho cloud services, to 21-Aug-2028); ISO 9001; ISO 22301; SOC 2 Type 2 and SOC 1 Type 2 attestations (annual); SOC 2 + HIPAA Type 2 report; Cyber Essentials Plus (UK office and EU DCs Amsterdam/Dublin); ENS (Spain); CSA STAR Self-Assessment; WCAG 2.2 AA (Zoho Desk)
PCI scope concerns finance applications. SOC and C5 are attestations; GDPR and CCPA are laws.
Additional data conditions
Subprocessors and underlying models
Zia = Zoho's own "built-in LLM"; optional ChatGPT integration ("powered by Zia or ChatGPT"); Express plan allows bring-your-own-key generative AI. Sub-processor directory exists but did not render names
"Zia is available in the US, CA, EU, AU, JP, CN, and IN data centers"; built-in LLM not yet available in CN DC.
Organisation fit
Free plan ("Free Forever", three user licenses); paid Express/Standard/Professional/Enterprise per agent; Zia AI included from Professional; Enterprise "Request a price quote" option; no minimum agents stated
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®