Zammad · Product
Task classification by ETHORITY. Check the product’s documented scope against your task.
Provider docs list types; feature page https://zammad.com/en/product/features/ai-agents lists agents but no channel/CRM integrations. Third-party system integrations for AI agents not stated.
Blog title says 'compliant' while text says 'received ISO/IEC 27001:2022 certification'. Support KB https://support.zammad.com/help/en-us/2-regular-subscriptions-hosted/108-where-is-my-data-and-how-is-it-protected: 'The Professional and Plus tariffs are also ISO27001 certified' — unclear whether this refers to Zammad or the data centre. Not verified with issuer.
The training statement is limited to sensitive requests; ask how other customer data is handled.
Terms §6(2): 'will delete any customer data it still has stored 14 days after the transfer of the data'. Zammad AI retention not addressed in provider docs or AI page.
Terms §6(1): 'The data is provided in the backup format usual for Zammad.'
AI page: self-hosted LLMs 'process your data exclusively on your own infrastructure'. KB: 'only data centres in Germany are used' for hosted plans.
Pricing table and Terms §12(1). AI call fee from https://zammad.com/en/product/artificial-intelligence.
AI page: free trial includes 'up to 500 AI calls'; pricing table 'Start free trial!'. Trial duration not stated on pages read.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
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