Yellow.ai · Platform
Task classification by ETHORITY. Check the product’s documented scope against your task.
Docs: to create a new bot you must 'own a subscription'; upgrades booked via a 1:1 call. No technical prerequisites stated on pricing page.
The provider’s own sources say different things here. Only the free tier has a published price. Docs (https://docs.yellow.ai/docs/platform_concepts/get_started/upgrade) say 'we don't provide standardized pricing details'; billing by monthly reached users (MRU). Contradiction: docs list Freemium allowances (5,000 bot conversations, 500 tickets, unlimited agent seats) that differ from pricing page Free tier (100 MTU, 2 agents).
The provider’s own sources say different things here. ToS: 'Customer may denote the desired location of hosted data at the time of registration'; security page: hosted in 'US, EU, Singapore, India, Indonesia and UAE'. Contradiction: DPA §6.1 says 'primary processing operations take place in the United States and India' (https://yellow.ai/dpa/). EU data-centre location not specified.
ToS: 'you authorize and instruct us to send your content to the applicable third-party AI provider'; also 'We are constantly working to improve the AI features'. No explicit training clause in ToS or DPA (https://yellow.ai/dpa/). Trust centre lists an 'AI Training Data and Bias' item whose content was not visible.
SOC 2 is an attestation; the latest listed period ended 30 November 2025. Reports require an NDA. DPA Exhibit C names ISO 27001; confirm current scope and validity.
No purpose/location per sub-processor. DPA: full sub-processor list provided 'upon request', 10 days' notice of changes (https://yellow.ai/dpa/). '15+ LLMs' from https://yellow.ai/enterprise-grade-security; ToS refers to unnamed 'third-party AI provider'.
The termination clause and DPA section 2.4 describe return or deletion at the customer’s choice. Ask the provider for retention during the service and deletion timing for backups.
ToS: 'Yellow.ai shall provide a one-time data export in JSON format of Customer's data stored in the Platform.'
ToS describes hosted Platform with data location chosen at registration. No private-cloud or on-prem option found on ToS or security page.
Signals only. No minimum seats or contract stated. Docs: Freemium default on sign-up, Premium via product expert.
Docs say sign-ups are 'automatically enrolled in the Freemium plan' (https://docs.yellow.ai/docs/platform_concepts/get_started/upgrade).
Table row 'German | de | Yes' for rule-based agents. Limitation: 'You cannot switch languages mid-conversation.'
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
AI DECISION BRIEF
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.
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