Slack and Teams support follows the Agent Studio documentation.
Limitations
Files capped at 25MB, video not supported; knowledge search returns top 10 documents in 8,000-character chunks; semantic search weak on JSON/CSV; "LLMs can make arithmetic errors"; skill responses capped at 250 KB; "Genies requiring Business approvals can't process autonomous tasks"
Customer on a plan that includes Genies (Agentic feature); AI feature addendum and Environment admin role to enable AI by Workato; VUA skills require OAuth 2.0 authorization-code connections
Addendum/role from https://docs.workato.com/en/connectors/ai-by-workato
Access and price
How it is billed
"Workato measures Genie usage in Genie actions"; each input prompt = one Genie action; recipe steps billed as Tasks, IDP as Pages. Self-service plans bill in Workato credits
Two unit systems in own docs: Genie actions (Agent Studio pricing) vs single 'Workato credits' unit (https://docs.workato.com/en/pricing/self-service/self-service). FAQ: Genies "available to customers on specific pricing plans"
Self-service page does not name Genies/Agent Studio explicitly; currency shown as '$' only; Genie pricing for Enterprise not published
Data and controls
Where data is stored
Genies available in US, EU, AU, SG, JP data centers; Genie models hosted in US, EU, APAC regions and respect residency "where possible"; EU data center: "All LLM calls and data processing remain in-region"
EU quote from https://www.workato.com/product-hub/changelog/workato-ai-features-now-available-in-eu-data-center/ (Oct 2025), which adds "existing recipes continue on US models". Hedge 'where possible' vs 'remain in-region' differs between pages. EU city/cloud provider not named
Does it train AI on your data?
Not used for training: "AI by Workato doesn't use user data for training purposes."
Statement is on the AI by Workato connector page; Genie-specific docs (FAQ, data page) do not address training
Certificates and audit reports
Listed by provider: ISO 27001, ISO 27701, ISO 42001, SOC 1 Type II, SOC 2 Type II, SOC 3, PCI-DSS v4.0.1 Level 1 (QSA), IRAP (PROTECTED), NIST 800-171A r2 (C3PAO); SOC reports under NDA
The AI by Workato page describes US processing with OpenAI for the Israel data centre.
Retention and deletion
Genie conversation content kept 90 days after last message, fixed and "isn't configurable"; then purged, "Purged content can't be recovered"; operational metadata retained for billing and audit; each purge logs a deletion audit event
Business approvals: skills "reviewed by a designated approver before execution"; Workato GO built-in forms, approvals and user confirmations; Action Board lists assigned approvals; "Genies can only run skills explicitly added to them"
GO/Action Board from FAQ; no confidence thresholds documented
Audit logging
"Genie logs track skill executions and user interactions"; VUA skills show which user performed each action; MCP logs record user ID, IP, timestamp, tools called; Genie conversation events streamable via audit log streaming
Log retention period not stated; conversation content purged after 90 days, metadata retained for audit
Cost per accepted outcome
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®