Cisco · Agent
Task classification by ETHORITY. Check the product’s documented scope against your task.
Admin guide: 'customers need to purchase the AI Agent add-on for the Flex-3.0 Contact Center license'. Flex 3.0 data sheet Table 10: N/A for UCCX.
Cisco Collaboration Flex 3.0 Contact Center data sheet. 'There are no additional charges for multiple language support.'
'Global failover and rerouting exclude EU regions, and EU inference processing remains within the EU during incidents.' Voicea STT for AI Assistant is global (Brussels/Amsterdam, processing only). Retention table shows 'Stored (SG)' without region label — appears Singapore-specific section.
AI Development article: Microsoft 'will not use customer content to improve Azure OpenAI models'; Cisco's own model training on customer data not stated; 'Cisco does not retain customer input data after the inference process.'
Architecture article lists these for Webex Contact Center without scope, issuer or validity; whether AI Agent is in scope not stated. SOC 2 and C5 are attestations, not certifications. HIPAA/HITECH are laws, excluded; CAIQ is a questionnaire. AWS host certificates not counted.
Article: sub-processors process data in RAM only, never stored. For Canada, Japan, Australia, Singapore Azure OpenAI is 'Global' — 'can end up in any data center, globally'. Engines: Webex AI Pro 1.0, AI Pro-US 1.0, AI Pro-Europe 1.0.
Retention table shown under Singapore discussion with storage 'SG'; region applicability unclear. Session-history period is a placeholder in the vendor article.
Admin guide: 'Export the AI agent details (in JSON format)'. Transcript access is role-controlled ('By default, no user has access to transcripts'). Only first 100k characters of guide read.
Architecture: 'Contact Center as a Service (CCaaS)'. AI Agent itself is cloud-processed.
Pricing page: each plan has Contact Sales link; no minimums stated.
Admin guide: 'partners can set up a contact center trial with the Webex AI agent feature'. Not self-serve.
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Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
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