Virtual agent that runs 24/7 automated customer conversations, guides complex inquiries, qualifies leads and escalates to live advisors via chat, video or secure messenger.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Data and controls
Certificates and audit reports
ISO 27001:2022 - unblu inc., Basel; scope 'Application operation and provisioning of cloud-based software services'; certification body ATTESTA Schweizer Zertifizierungsgesellschaft AG; reg. no. 224-08-364.I; valid until 21.08.2027. SOC 2 Type 2 (attestation) covering GCP and OTC deployments, 2017 AICPA TSC, report on request under NDA. IBM FS Cloud Validated.
Certificate PDF downloaded from provider CDN (linked from https://www.unblu.com/en/security-compliance), not from issuer/IQNet-IRQAO registry, so provider-documented evidence. Page says certificate registered with IRQAO 'available for independent verification' (not checked - registry lookup is a form). GDPR is a law.
Additional data conditions
Subprocessors and underlying models
Default bot powered by Microsoft Azure OpenAI; customers can 'integrate your own LLM'. Hosting: Google Cloud (Unblu Financial Cloud), T-Systems Schweiz / Swiss Open Telekom Cloud (Swiss Sovereign Cloud), IBM FS Cloud; full sub-processor list only in customer service contract.
Hosting from https://www.unblu.com/en/security-compliance; 2023 cloud notice also names Aspectra AG (Zurich).
Retention and deletion
Configurable per-account conversation retention interval (min 1 day; >1 year 'strongly discouraged'), garbage collection deletes conversation and related data; deletion notice default one week before. Cloud notice (2023): terminated conversations stored one year; all data erased 30 days after contract end.
The provider’s own sources say different things here. Cloud notice: https://www.unblu.com/wp-content/uploads/2023/03/Data_Protection_Notice_CLOUD.pdf (dated 2023, internally inconsistent between s.3.2 and s.5.1).
Customer responsible for export: 'It is the responsibility of the controller to export any data the controller wishes to retain'; docs reference exporting individual conversations and history; dedicated archiving advised for >1 year.
SaaS (Unblu Cloud: Financial Cloud on GCP in Europe/NA/APAC, Swiss Sovereign Cloud in Zollikofen and Bern, IBM FS Cloud) or on-premises (multi-node or single-node cluster)
A written comparison of up to three AI offerings · €195 net
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