Shared inbox across WhatsApp Business, email, social, voice and live chat whose AI agent answers repetitive questions and turns inbound quote requests into leads, with a per-conversation AI surcharge.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Fit and decision conditions
Prerequisites
AI Agent (HelpMate) included in Boost and Pro plans; third-party AI actions not supported on Boost (Pro/Enterprise only); AI conversations carry a surcharge (€0.30 monthly / €0.25 annual per conversation).
yes - cloud hosting sub-processors AWS, Planetscale, ElasticSearch B.V. located Frankfurt, Europe; processing may also occur outside EEA with safeguards
conversation download as PDF; no account-level export at termination - customer responsible for copies/backups; Trengo may assist on request (possibly paid)
Sec. 19: 'The Customer is responsible for ensuring that it makes copies or backups of the data held by Trengo in due time.' PDF download: https://help.trengo.com/article/downloading-a-conversation
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®