Contact center AI suite with AI agents (Autopilot), generative copilot for human agents and an AI Gateway that adds agentic AI to an existing contact center.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
Copilot: Custom Vocabulary unsupported for some language variants (e.g. German Austria); STT live vocabulary testing only in streaming mode; provider advises confirming language supportability with account team
STT limitation from https://support.talkdesk.com/hc/en-us/articles/7255045143451-Talkdesk-CXA-Operations-Center-formerly-AI-Trainer-FAQ-Overview. No general AI accuracy limitations on https://talkdesk.com/contact-center-platform/ai.
Logos only; no scope, auditor, or report access stated. Trust page https://www.talkdesk.com/trust/ says 'more than 30 certifications' and names ISO 22301. SOC 2/SOC 3, C5, CSA STAR are attestations; EU-U.S. DPF is a transfer framework; GDPR/HIPAA are laws; NIST/OWASP are frameworks.
Additional data conditions
Subprocessors and underlying models
Provider documentation names AWS hosting and Amazon Polly for Studio text-to-speech. Confirm the processor list for your CA, UK, US or EU instance.
AWS from https://support.talkdesk.com/hc/en-us/articles/201760169-Where-are-your-servers-located; Polly from support article title. Model providers not identified.
Retention and deletion
Controller (customer) defines retention periods; data 'removed according to the Master Subscription Agreement or earlier upon request'; exit via data return or deletion
No fixed periods published. Exit mechanisms from https://support.talkdesk.com/hc/en-us/articles/41655242434715-Managing-Subprocessors-at-Talkdesk-Legal-and-Practical-Considerations.
Export
Portability right 'in a structured, commonly used, and machine-readable format' (data-subject right; Talkdesk assists customer)
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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