AI contact center for human and voice-first AI agents, from USD 65 per user per month with unlimited minutes, with a Salesforce Service Cloud Voice integration.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
'Customers should review outputs for accuracy'; AI outputs not to be used for employment, creditworthiness or insurability decisions; transcription only after user affirmatively enables it; some features Enterprise-only.
Default by account location, not a separately selectable option. Sub-processor list: OpenAI processing US or Ireland 'depends on customer setting'; Microsoft (AI) US; Deepgram STT US (https://www.ringcentral.com/legal/dpa-subprocessor-list.html) - so some AI processing may leave EU.
Certificates and audit reports
ISO 27001, ISO 27017, ISO 27018 (scope includes RingCX); SOC 2+ (FINRA CSR, HIPAA) and SOC 3 (RingCX); BSI C5 attestation (RingCX, EN/DE); PCI AoC (RingCX). Reports downloadable via Trust Portal. HITRUST covers RingCentral Office/Engage only; Cyber Essentials Plus covers UK/EU service.
C5 and SOC 2 are attestations, not ISO certificates. Certification bodies not named on page; not third-party verified. Note: separate 'RingCentral Contact Center' (NICE inContact) reports are a different product. ISO 27701/42001 not listed.
Additional data conditions
Subprocessors and underlying models
AI: OpenAI (US or Ireland per customer setting), Microsoft (US), Deepgram (STT, US); hosting: Google Cloud and AWS (incl. Germany per account location); analytics ClickHouse, GoodData; optional alliances (Balto, Calabrio, Verint, Yellow AI etc.). Whitepaper also names Azure OpenAI, Google, AWS as model providers.
Whitepaper: https://assets.ringcentral.com/us/whitepaper/rc-ai-transparency.pdf. Training: 'RingCentral does not use customer data to train its AI model.'
Retention and deletion
Account data processed up to 30 days during term; after termination account disabled at end of billing cycle and 'deleted within 30 days'; AI providers zero data retention where available; no retention periods given for recordings/transcripts.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®