Retell AI · Platform
Task classification by ETHORITY. Check the product’s documented scope against your task.
Homepage: 'supports integration with any telephony system through SIP trunking'. BAA requirement from compliance docs; language constraint from https://docs.retellai.com/build/language-support.
Privacy policy purposes: 'to train the artificial intelligence models that support our Services'; no AI-training opt-out described. Exception per compliance docs https://docs.retellai.com/general/compliance: for enterprise customers with an MSA 'Retell doesn't use your data to train models.'
The provider’s own sources say different things here. The homepage claims ISO 27001 while compliance documentation lists SOC 2 Type 1 and 2. Confirm ISO coverage; SOC reports are attestations.
Providers per https://docs.retellai.com/build/language-support. Full list referenced at trust.retellai.com/subprocessors (blocked). LLM vendors not named.
Compliance docs: 'set per-agent retention from 1 day up to 2 years'. Privacy policy: customer determines retention for processor data.
Blog: 'Enterprises can choose between cloud, VPC, or on-prem deployment options.' Compliance docs: does not operate services within the EU; data primarily in US (privacy policy).
Signals only.
Homepage: '$10 in free credits at signup'.
Azure ASR is single-language only (no code-switching).
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Each source supports its recorded scope. Documentation depth and independent verification are separate.
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