Data region cannot be changed after org creation; Free plan "retired for new signups and existing accounts"; retention deletion "is permanent and cannot be undone"; approval tasks "remain in a pending state until approved or rejected"
Subscription per plan with monthly Actions and Vendor Credits allowance; top-ups $80 per 1,000 Actions and $20 per 10,000 Vendor Credits; BYOK skips Vendor Credits
The provider’s own sources say different things here. Contradictions: website pricing page https://relevanceai.com/pricing shows only Enterprise ('Talk to sales'); docs pricing gives Vendor Credits as $20/$70 per month in plan details but 10,000/35,000 per month in comparison table; plans doc example gives Pro 3,000 Vendor Credits
SOC 2 is an attestation; GDPR is a law. Confirm scope and issuer of any certificate.
Additional data conditions
Subprocessors and underlying models
LLMs without own key: OpenAI (GPT), Anthropic (Claude); BYOK "optional on every plan"; self-hosted open-source models run in company's own AWS and Azure; LLM router to "any model provider"
Bring-your-own-key support follows the plans documentation.
Retention and deletion
Agent and tool run logs: 30 days on free tier, other tiers kept until deleted; account deletion requests processed within 60 days; Enterprise org-wide retention policy in days (e.g. 30/90/180/365), enabled by Relevance AI, deletion "permanent and cannot be undone"
No self-hosted, VPC or on-prem option stated on pages read
Organisation fit
Pro 2 build users; Team 5 build users and 45 end users; Enterprise unlimited users, aimed at companies "looking to decouple growth from headcount"; customers incl. Autodesk, Canva, Databricks
Per agent-tool edge: Auto run (optional "Max auto runs"), Approval required "forces the agent to seek explicit approval before executing an action", or Let agent decide based on confidence and context; approve/reject/guide in Task View; escalation paths to humans
Log retention not stated; run logs 30 days on free tier, kept until deleted otherwise (security doc)
Questions for the provider
Ask the provider for the price, billing unit and required commitment for your scope.
Cost per accepted outcome
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®