B2B support platform where humans and AI agents work issues across Slack, Microsoft Teams, WhatsApp and phone, priced per seat plus credits (5,000-credit minimum), with EU data residency.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Fit and decision conditions
Prerequisites
Seat-based plans with a minimum seat count for new customers and a minimum commitment of 5,000 agentic credits; AI agents (Assist, Support, Slack Agent, Automations) accessible only when credits are purchased.
ToS s.3.3: 'Pylon will not use, or permit its subcontractors to use, Customer Data to (i) train artificial intelligence models'; exception: fine-tuning solely for Customer's benefit.
Certificates and audit reports
'Pylon proudly maintains SOC 2, ISO 27001:2022, ISO/IEC 42001:2023, GDPR, and HIPAA compliance.' Security page: SOC 2 Type 2; compliance monitored via Vanta; auditor not named.
The security page describes ISO alignment. SOC 2 is an attestation; HIPAA and GDPR are laws.
Additional data conditions
Retention and deletion
ToS s.5.4(b): 'Within 30 days of written request, Pylon will delete Customer Data from its systems'; backups retained per standard policies or law. Privacy policy: kept 'for as long as necessary' (no periods).
Privacy policy: possible 'right to data portability with regard to the data you provided to us' depending on jurisdiction. ToS has no export provision. API available.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®