B2B support infrastructure, no-code or all-code, whose AI agent Ari triages and investigates Slack, Teams, Discord and email requests and can create Linear issues or trigger PagerDuty incidents.
SOC 2 is an attestation (provider wording 'certified'); auditor not named; criteria security, availability, confidentiality. No ISO 27001. GDPR and UK Data Protection Act are laws. Trust Center https://trust.plain.com/ rendered metadata only.
Additional data conditions
Subprocessors and underlying models
Plain names OpenAI and Anthropic with no training on customer data, zero retention for OpenAI, and AWS eu-west-2 hosting in London. Confirm contractual processor scope.
DPA clause 3.3: Plain will not use Customer Personal Data or permit sub-processors to train general/shared AI models (https://www.plain.com/legal/dpa).
Retention and deletion
Inactive workspaces (6 months, no billing) auto-deleted after 14-day email notice; manual deletion on request via support; deletion final; on termination Plain deletes or returns personal data at customer's choice (no fixed timeframe); OpenAI zero data retention
Self-serve seat plans: Foundation $55/$45 per member seat/month (up to 5 seats), Horizon $139/$99 (3–10 seats), Frontier custom (10+ seats, annual); viewer seats free; AI usage via credits
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®