Task classification by ETHORITY. Check the product’s documented scope against your task.
Fit and decision conditions
Prerequisites
B2B only ('ausschließlich gegenüber Unternehmern'); customer must supply content to populate the knowledge database; setup and system integration with Onlim team (typical go-live a few weeks); packages require setup fee and min. 3-month term
Trust Center FAQ: 'Nein. Kundendaten werden nicht verwendet, um allgemeine Modelle von OpenAI, Microsoft' (zu trainieren). Addresses general/third-party models; AGB 3.5 says software 'sich kontinuierlich verbessert' (https://onlim.com/agb/).
Certificates and audit reports
ISO/IEC 27001:2022 certificate for Onlim GmbH, issued by A-LIGN Compliance and Security, Inc., no. ISMS-ON-051826, issued 18 May 2026, valid to 18 May 2029; scope: ISMS for its Conversational AI Platform (Customer Services, Data Science, Platform Setup); also Cyber Trust Austria certificate (PDF linked)
Further documents are available on qualified request; confirm the applicable processor list.
Retention and deletion
Conversation retention configurable (retention, deletion, anonymization periods); individual conversations can be flagged for deletion; system logs auto-deleted after 7 days; after termination personal data returned or deleted per controller instructions
'Betrieb in Rechenzentren ausschließlich innerhalb der EU'. No on-prem/private cloud mentioned.
Organisation fit
Packages by company size: Basic (1–20 employees) €149/mo + setup from €1,450; Business (20–250) €499/mo + setup from €2,900; Enterprise (250+) from €990/mo; min. 3-month term
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®