Contact center AI platform priced per agent per month from USD 110 (Omnichannel Suite) to USD 249 plus USD 0.25 per session, with voice biometrics and EHR integration as add-ons.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Connects with
Pre-built integrations and open APIs (RESTful APIs, SDKs), CXexchange partner marketplace; third-party virtual agent and agent-assist integrations; Automated Summary can pass summaries to supported CRM; NiCE Cognigy works with CXone.
ISO 27001, ISO 27018, ISO 27701, ISO 9001; SOC 2 Type 2 (attestation); Cyber Essentials Plus; FedRAMP authorized (since 2018); HITRUST ('committed to'); PCI DSS ('committed to offering' compliant services); IRAP; EU Sovereign Cloud aligned with BSI C5.
No scope, dates, certification bodies or report availability on trust centre page. C5 alignment from https://www.nice.com/press-releases/nice-announces-launch-of-cxone-as-an-industry-first-eu-sovereign-cloud-cx-platform ('aligned with', not an attestation claim). ISO 42001/27017 not mentioned. Not third-party verified. GDPR, HIPAA, SOX are laws.
Product-specific conditions
Deployment
SaaS ('open-cloud foundation'); EU Sovereign Cloud option where 'all data in and out of its CXone platform remains solely within the EU' (announced 26 June 2023); FedRAMP government cloud
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®