Chatbot platform automating customer communication in marketing, sales and service, with unlimited conversations in all packages and data stored exclusively on German servers.
Pricing page notes several security items "Coming soon" without clear mapping - verify before relying. GDPR page and technology page name no certifications (only review badges). GDPR is a law, not a certification. Not third-party verified.
Additional data conditions
Subprocessors and underlying models
Hosting: OVH, "Data stored exclusively on German servers"; AI/LLM processing "exclusively within the EU (OVH)", some LLM processing on Microsoft Azure West Europe; OpenAI used "for internal processes" (not in product); no sub-processor list published
OpenAI wording from https://www.moin.ai/en/technology. DPA available (request via team@moin.ai), customised DPAs negotiable.
Retention and deletion
Automatic deletion "after a defined period of time" possible; "The company that uses the chatbot always has the authority to delete data"; no default periods
"Everything is hosted in Germany." No on-prem option stated.
Organisation fit
Published plans: Business 880 EUR/month (750 annual, min. term 3 months), Growth 1,580 EUR (6 months), Professional 2,930 EUR (12 months); unlimited conversations; "170+ companies"; SME quote
A written comparison of up to three AI offerings · €195 net
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