Mavenoid · Agent

Mavenoid

AI agent for product support that troubleshoots complex technical issues using voice, text, images and video and hands over to live support when automation reaches its limit.

Stated by the provider19 Oct 2026mavenoid.com ↗

Discuss your question with Sten Franke →View in the Prism

Capabilities and fit

What it is used for: chat agent
ETHORITY analysis20 Oct 2026
Task classification by ETHORITY. Check the product’s documented scope against your task.

Data and controls

Where data is stored: DPA Annex 1 processing locations: 'EU, EEA or Switzerland' and 'U.S.'; infrastructure on Google Cloud
Documented by the provider20 Oct 2026mavenoid.com ↗
Specific EU region/option selection not stated. Google Cloud hosting per homepage GDPR badge text (https://www.mavenoid.com/).
Certificates and audit reports: ISO 27001 (obtained January 2023; scope and certification body not stated); SOC 2 Type 2 (audit completed early 2023, criteria security, availability, processing integrity, confidentiality, privacy; auditor not named).
Documented by the provider20 Oct 2026help.mavenoid.com ↗
SOC 2 type from https://mavenoid.com/en/blog/mavenoid-is-now-even-more-secure-and-accessible-for-hardware-companies. SOC 2 is an attestation. No current certificate/report available on reviewed pages; certification date 2023, currency not confirmed. GDPR/HIPAA are laws. Not third-party verified.

Additional data conditions

Subprocessors and underlying models: DPA Annex 1 sub-processors: Google Cloud, FullStory, Segment. No LLM/model provider named; homepage cites 'in-house AI engine' and 'proprietary NLU'.
Documented by the provider20 Oct 2026mavenoid.com ↗
Machine translation provider not named (https://help.mavenoid.com/en/admin/Manage-translations).
Retention and deletion: On written request made within 14 days of termination, data destroyed or returned at customer's cost; otherwise retained 'for a reasonable period of time thereafter' (no fixed period).
Documented by the provider20 Oct 2026mavenoid.com ↗
DPA clause 12.1 and Annex 1.
Export: Return of personal data on written request at customer's cost (DPA 12.1); no export feature described
Documented by the provider20 Oct 2026mavenoid.com ↗

Product-specific conditions

Deployment: SaaS (Google Cloud); no-code builder publishing to Voice, Site, Widget, App
Stated by the provider20 Oct 2026mavenoid.com ↗
On-prem not mentioned.
Organisation fit: Contact sales / request demo only; customer logos are hardware brands (e.g. Husqvarna)
Stated by the provider20 Oct 2026mavenoid.com ↗
Signals only; no self-serve plan.

Questions for the provider

Ask the provider whether your data is used to train models and which consent controls apply.
Ask the provider for the price, billing unit and required commitment for your scope.

Areas, data and technology

Customer Service

Sources

What the source marks mean

Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.

Documented by the provider: The provider's own documentation supports this fact, for the product, plan and date stated.
Stated by the provider: The provider says this, for example on a marketing page. Read the linked source and its conditions before you rely on it.
ETHORITY analysis: ETHORITY's assessment, based on the linked sources.
Independent source: An independent source supports this one fact, within the scope stated. Check the other facts separately.

Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.

Each source supports its recorded scope. Documentation depth and independent verification are separate.

https://www.mavenoid.com/en/pricing · 20 Oct 2026
https://www.mavenoid.com/en/legal/data-processing-agreement · 20 Oct 2026
https://www.mavenoid.com/ · 19 Oct 2026
https://help.mavenoid.com/docs/admin/reference-compliance · 20 Oct 2026
https://www.mavenoid.com/ · 20 Oct 2026
https://help.mavenoid.com/en/admin/Manage-translations · 20 Oct 2026

How we research →

AI DECISION BRIEF

A written comparison of up to three AI offerings · €195 net

You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.

We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.

Your decision question

Request the brief (email draft) →Request a call Find the right next step for you →

The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.

Data and controls

Where data is stored

DPA Annex 1 processing locations: 'EU, EEA or Switzerland' and 'U.S.'; infrastructure on Google Cloud

Documented by the provider20 Oct 2026mavenoid.com ↗

Specific EU region/option selection not stated. Google Cloud hosting per homepage GDPR badge text (https://www.mavenoid.com/).

Certificates and audit reports

ISO 27001 (obtained January 2023; scope and certification body not stated); SOC 2 Type 2 (audit completed early 2023, criteria security, availability, processing integrity, confidentiality, privacy; auditor not named).

Documented by the provider20 Oct 2026help.mavenoid.com ↗

SOC 2 type from https://mavenoid.com/en/blog/mavenoid-is-now-even-more-secure-and-accessible-for-hardware-companies. SOC 2 is an attestation. No current certificate/report available on reviewed pages; certification date 2023, currency not confirmed. GDPR/HIPAA are laws. Not third-party verified.