Conversational AI agent inside Tidio that answers from the website FAQ and a Shopify or WooCommerce product feed, free to test for up to 50 conversations.
AI Terms s.8: 'Input and Output are not used to train foundation models exposed to other customers' 'except in irreversibly aggregated form'; customers can opt out of improvement training by contacting support. s.9: Tidio may use aggregated, anonymised interaction data to tune model performance. Privacy policy silent on AI training.
Certificates and audit reports
SOC 2 Type 2 (audit 'conducted by an independent third-party firm'; report on request). No ISO certification listed.
SOC 2 Type 2 is an attestation report, not an ISO certificate; auditor not named; not verified. Security page: 'successfully completed our SOC 2 examination' (https://www.tidio.com/security/). Trust centre also lists AI Pact, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act, NIST AI RMF: laws/frameworks/self-certifications, not certifications.
Additional data conditions
Subprocessors and underlying models
AI Terms Annex A names OpenAI (EU), Anthropic (US) and Google Cloud Platform (EU); the help centre identifies Claude for Lyro. The security page identifies AWS infrastructure.
Help: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent ; privacy policy: data mainly processed in EEA with some US transfers.
Retention and deletion
Terms s.4: on account deletion undelivered messages deleted, other information deleted once no longer needed; retained up to 6 months if service only removed from device. AI Terms s.12.3: Action inputs deleted or pseudonymised after completion unless customer opts to store them. Privacy policy: account data kept no longer than until account deletion; no transcript retention period.
Free plan ($0, 'stay on the free plan forever'); Starter $24.17/mo, Growth from $49.17/mo, Plus from $300/mo + usage, Premium 'Contact for pricing'; Lyro add-on from $32.50/mo for 50 conversations; up to 10 agents on self-serve plans.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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