Concierge AI agent that pulls live customer context and follows company policies across chat, email, SMS and voice, billed per resolved ticket plus a plan, with US data residency.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Fit and decision conditions
Prerequisites
Needs an existing system with an API or webhooks ('The one real constraint is a system with no API and no webhooks'); helpdesks without a connector must send webhooks via Flexible Ticketing set up with Lorikeet; admin-approved authorization for connections; voice needs a platform supporting call forwarding
Only model-vendor ZDR stated; no customer-data deletion timeframe on reviewed pages (also checked https://trust.lorikeetcx.ai/).
Product-specific conditions
Deployment
SaaS on Google Cloud Platform, private VPC, no public internet access to production; US primary hosting with data storage residency in Australia and EU; Signature plan custom hosting
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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