A.1.2: Kustomer 'does not permit Third Party LLM Providers to use the Client Materials to train or improve its models'; Kustomer 'may access and use Input' for its AI and retains system performance data; no opt-out described.
Additional data conditions
Subprocessors and underlying models
Kustomer Envoy describes functionality supplied by OpenAI, AWS Bedrock and other providers. Confirm the processor list for your contract.
Request the contractual processor list for your deployment.
Retention and deletion
On termination Kustomer will 'return or delete the Personal Data as soon as reasonably practicable' at client's choice; no fixed deadline; EU Data Act addendum: deletion per Terms and documentation
A written comparison of up to three AI offerings · €195 net
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