Kore.ai · Platform
Task classification by ETHORITY. Check the product’s documented scope against your task.
Getting-started: 'Full functionality requires the Advanced RAG Add-on.' Contact-centre integration requirements not covered.
The provider’s own sources say different things here. Source is the XO Platform (bots) usage-plans doc; applicability to current AI for Service packaging not confirmed on that page. Doc itself inconsistent ('per conversation' vs '$0.20 per session' in table).
XO Platform usage-plans doc: 'unit price of $ 0.2'. May be legacy pricing for the XO platform; no AI for Service pricing page found.
AI for Service documentation lists USA, London, Frankfurt, Sydney, Tokyo, India and UAE regions. Confirm the chosen region in your agreement.
Trust Center lists items with no scope, issuer or validity; documents behind 'Get access'. SOC 2 is an attestation, not a certification. GDPR, CCPA, EU AI Act are laws, excluded.
Trust Center does not show sub-processors publicly. Default model provider not named.
Agent Platform FAQ ('auditLogRetentionDays' default 90). Analytics history from usage-plans doc. Trust Center 'Data Backups & Retention' document gated. Agent Platform FAQ may refer to the newer Artemis agent platform rather than AI for Service.
FAQ: 'Full workspace export: Available on Enterprise plans -- contact your account team.' Applies to Agent Platform docs.
Trust Center deployment options; usage-plans doc for plan split; Agent Platform FAQ: enterprise self-hosted option on Enterprise plans.
Signals only. Free credits figure from XO usage-plans doc (expire after 90 days).
'When a trial expires, apps stop responding to end users'.
Getting-started lists UI languages 'English, Japanese, Spanish, German, Simplified Chinese and Korean'. Bot/voice conversation language support for German not confirmed.
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
AI DECISION BRIEF
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.
ETHORITY®