Website AI chatbot from EUR 499 per month that uses the company website as its central knowledge base and lets customers solve problems themselves or leave a case.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Connects with
aiStudio Starter: standard tools such as e-mail and appointment booking; Mittelstand plan adds CRM, ticketing and live chat; Enterprise integrations individually agreed; aiWorkplace: Microsoft, Atlassian, Notion, Google, Kencube
Kundenservice page: "leistungsfähiges Schnittstellenmanagement", chatbot can use internal knowledge bases or a CRM; no named CRM/ticket vendors for chatbot.
Limitations
Plan limits: Starter 1,000 conversations/month, 1 AI agent, 10 GB content; Mittelstand 5,000 conversations, 10 agents, 50 GB; usage-based overage beyond AI points (aiWorkplace)
No functional/AI-accuracy limitations stated on homepage, kundenservice or KI-Sicherheit pages. On-prem discussed individually; SLAs individually agreed.
Data and controls
Additional data conditions
Subprocessors and underlying models
Hosting: Microsoft Azure Cloud or Hetzner Cloud ("ausschließlich in EU-Rechenzentren"); model-agnostic, own models, Bring-Your-Own-API-Key and private LLMs; website chatbot uses OpenAI (USA) and Hetzner per privacy policy
No sub-processor list/AVV found online. OpenAI/Hetzner from https://kauz.ai/datenschutz (website scope). Training: "ohne Modelltraining mit Deinen Inhalten".
Retention and deletion
"dokumentierte Löschkonzepte" for chats, documents and logs; no retention periods stated (website log files deleted "spätestens nach 14 Tagen")
Published self-serve prices: aiStudio chatbots Starter 499 EUR and Mittelstand 1,499 EUR per chatbot/month; Enterprise "Auf Anfrage"; targets "insbesondere für den Mittelstand"
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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