Mailbox connection referenced via navigation link only
Limitations
Files "up to 50MB"; legacy mode digitization "supported only for languages that use Latin characters"; audit logs in private preview for Enterprise single-tenant only
50MB from https://instabase.com/pricing/; audit-log scope from https://docs.instabase.com/admin/audit-logs
Fit and decision conditions
Prerequisites
Customer-managed VPC: outbound HTTPS to *.metronome.com (usage metering, blocking it blocks deployment), Azure billing endpoints, egress to at least one LLM provider, TLS 1.2+; SaaS configured by Instabase
Sub-processors AWS, Google, Microsoft listed with locations "United States, European Union, and United Kingdom"; OpenAI "United States, European Union"; pricing lists "multi-region replication and failover"
No customer-selectable EU region or city stated on pages read; trust page and privacy doc silent on region
Does it train AI on your data?
Used unless you opt out: LLM providers "won't use your data to improve their models"; "Users of certain paid plans have the option of opting-out" of content used to improve services
Implies Instabase may use content to improve services unless opted out (paid plans / written exception via privacy@instabase.com)
Certificates and audit reports
Provider claim: "Instabase holds certifications and attestations for SOC 2 Type II and HIPAA"; "renewed annually by independent bodies"; auditor and period not named
Sub-processor table partly unrendered ("source content unavailable"), list may be incomplete; LLM endpoints from network-architecture doc. Anthropic not listed. BYOM not stated
Retention and deletion
"You can choose to delete your content at any time"; retention periods not stated
German support not stated by name; UI language not addressed
Human review controls
Confidence rules on classification, field and OCR confidence (examples 85% project, 95% field); "the stricter rule is applied"; validation rules "flag questionable results for human review"; custom Python validation rules
Audit log covers API calls, deployment runs, apps, roles, logins, and human review (field/classification changes, re-running extraction); "kept for two years by default"; export .csv/.json
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®