Named connectors are shown in the AppHub illustration; confirm live availability for your workflow.
Limitations
ToS: services 'AS IS' and 'WITH ALL FAULTS' (s.9); 'Customer is responsible for monitoring outputs of the AI Technologies' (s.5.3); Inbenta not responsible for errors or unavailability caused by LLM providers (s.5.4). Customer must retrieve knowledge-base data before termination (s.12.3.1).
Quote (ToS s.5.4): 'No Customer Data is retained or used by any LLM provider for training purposes outside of the Services.' Inbenta may use Report Data 'to improve the Services' (s.4.1) and anonymised Usage Data for any purpose (s.4.4). Own-model training on customer content not explicitly addressed. DPA does not address AI training.
Certificates and audit reports
ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27701 and TISAX listed in Trust Center; DPA Appendix 2: management system 'compliant with ISO 27001, ISO 27017, and ISO 27701 standards'; SOC 2 Type II 'actively in progress' (not held).
Certification body not named; documents gated ('Get access'); not verified on issuer sites. DPA: https://www.inbenta.com/compliance/data-processing-addendum (s.6.1 copies of third-party audits/certifications on request). SOC 2 status from https://www.inbenta.com/ai-agents/customer-agent. TISAX is an assessment label, not an ISO certificate. GDPR, CCPA, EU AI Act, CFPB guidance are legal/regulatory frameworks.
Additional data conditions
Subprocessors and underlying models
Infrastructure: Amazon Web Services (Trust Center). Sub-processor list referenced at trust.inbenta.com/item/subprocessors (gated, no names visible). LLM providers not named ('works with all major AI models'). Operational centres in US, Spain, France, Brazil (DPA s.10.1); EU-US DPF relied on for US transfers.
https://trust.inbenta.com/item/subprocessors showed only AWS and 'Get access' on 20 Oct 2026.
Retention and deletion
DPA s.5.6: at termination or on written request Inbenta 'will either delete or return User Data'; no timeframe; follows Inbenta data retention policy. ToS s.6.5: archived backup copies erased 'in the ordinary course'.
Return of User Data at termination or on request (DPA s.5.6); ToS s.12.3.1: customer must retrieve knowledge-base data before termination date. No export format/feature described.
No on-prem option found on technology or product page.
Organisation fit
Consumption-based pricing; no tiers, 'no annual license or seat-based contract before you validate the ROI', no upfront cost; contact sales / Get a Quote / demo. Customer examples in banking/enterprise.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®