Glia · Agent
Task classification by ETHORITY. Check the product’s documented scope against your task.
ToS §1.1, §1.6 ('make commercially reasonable measures to prevent transmitting to or storing any PCI data'). Integrations from https://www.glia.com/voice-ai. No telephony prerequisites stated.
Pricing page: 'Glia’s pricing tiers are based on organizational needs—not minutes, transcripts, or agents.' Voice AI page: 'unlimited seats and minutes'.
Blog: models 'never trained using customer data, whether they are proprietary or open source models'. Caveat: Terms of Service §1.5(b)/§2.1 license anonymised customer data and usage data 'to improve and enhance the Company Platform' (not AI-specific).
Security page lists items without scope, issuer, or report availability. SOC 2 is an attestation, not a certification. HIPAA/HITECH and CCPA are laws, not certifications. ISO 27001 mentioned only as inherited AWS report — host certificate, not Glia's own.
No sub-processor list or trust portal found on security page or ToS.
ToS §4.3 and §2.1. No retention period stated.
Security page: 'exclusively hosted on Amazon Web Service (AWS)'. No on-prem/private cloud found.
Voice AI page target customers; pricing page CTAs 'Get Started'/'See a Demo' to demo request.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
AI DECISION BRIEF
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