Helpdesk co-existence statement from https://www.gladly.ai/product/ai-customer-service-agent/.
Data and controls
Certificates and audit reports
SOC 2 Type II and PCI DSS stated; security agreement s.2.1 commits to PCI DSS with annual attestation of compliance on request. Auditor not named. No ISO certification stated.
The cited evidence does not establish a complete current subprocessor and model list.
Retention and deletion
AI: 'Data retention is limited to 30 days for abuse detection purposes, after which it is deleted.' Customers can request deletion of data or conversation history via Data Subject Requests. Security agreement s.7.3: destruction 'in accordance with the Services Agreement'.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®