AI support agents that learn from past tickets and help-center content, connect to Five9, Genesys, Airtable and Snowflake, and may train on de-identified customer data unless opted out.
Resolution-scope caveat from https://forethought.ai/solutions. No AI accuracy limitations published on reviewed pages.
Data and controls
Certificates and audit reports
SOC 2 Type II completed (security and availability criteria); latest report available to enterprise customers on request; annual audits against SOC2 and HIPAA stated
The compliance page dates from September 2021. SOC 2 is an attestation; ISO/NIST wording describes framework alignment. GDPR, CCPA and HIPAA are laws. Confirm current certificate scope.
Additional data conditions
Subprocessors and underlying models
21 sub-processors; LLM providers OpenAI, Groq, Mistral; hosting AWS, MongoDB, Microsoft, Google (all US); voice: Gladia, Deepgram, ElevenLabs, Cartesia, Daily.co, Twilio; Datadog and Snowflake (US, Germany); plus Zendesk Group sub-processors
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®