Enterprise Bot · Platform

Enterprise Bot

Conversational automation platform for enterprises, run as managed cloud in the EU, Middle East, North America or Asia or self-hosted, with native BSI CRM and Salesforce connectors.

Stated by the provider19 Oct 2026enterprisebot.ai ↗

Discuss your question with Sten Franke →View in the Prism

Capabilities and fit

What it is used for: omnichannel platform
ETHORITY analysis20 Oct 2026
Task classification by ETHORITY. Check the product’s documented scope against your task.

Fit and decision conditions

Prerequisites: Customer must meet "minimum system requirements" (Appendix 2 of terms, not published in page)
Documented by the provider20 Oct 2026get.enterprisebot.ai ↗
§2.1.2; Appendix 2 content not available.

Access and price

How it is billed: Usage-based fees per Order Form, quoted in Swiss Francs; subscription term per Order Form
Unit: usage-based (CHF)
Documented by the provider20 Oct 2026get.enterprisebot.ai ↗
§2.3.1 "fees are based on actual usage as set forth in the applicable Order Form"; §4.1.1 CHF.

Data and controls

Certificates and audit reports: "SOC 2 Compliance" stated; certification logos (image, unreadable) and badges for HIPAA, PCI-DSS, SOC, GDPR readiness; no scope/report
Stated by the provider20 Oct 2026enterprisebot.ai ↗
SOC 2 type not stated. HIPAA/GDPR are laws. PCI-DSS only as logo. Not third-party verified; no trust centre found.

Additional data conditions

Subprocessors and underlying models: LLM choice: "swap ChatGPT, Gemini, Bedrock or bring your own open source or private models"; hosting on Amazon, Google or private cloud; no sub-processor list found
Stated by the provider20 Oct 2026enterprisebot.ai ↗
Website privacy policy names only HubSpot, Hotjar, Google Analytics. Terms §2.4.2: may use Customer Data "in the form of Anonymized Data in any way" (training not explicitly addressed).
Retention and deletion: Export on request within 30 days after termination, then Enterprise Bot will "delete or destroy all copies of Customer Data in its systems"
Documented by the provider20 Oct 2026get.enterprisebot.ai ↗
§4.7.4. No in-term retention periods stated.
Export: Export on request within 30 days of termination; audit logs "immutable, exportable"
Documented by the provider20 Oct 2026get.enterprisebot.ai ↗
Audit log wording from https://enterprisebot.ai/technology.

Product-specific conditions

Deployment: Fully managed SaaS (EU, Middle East, North America, Asia); Kubernetes on EKS/GKE/AKS (EU or US) or own cluster; dedicated VPC; on-premise
Stated by the provider20 Oct 2026enterprisebot.ai ↗
chatbot2 page: "Host the solution on cloud or completely on-premise".
Organisation fit: Enterprise focus; demo only; no self-serve plan seen
Stated by the provider20 Oct 2026enterprisebot.ai ↗
Customer cases incl. Generali, Callpoint.
Trial: Free trials referenced in terms (Services definition) but no public trial offer; demo only
Documented by the provider20 Oct 2026get.enterprisebot.ai ↗
§1.16 / §4.5.1.
German language support: Yes: "Currently in English, German, French, Italian, Dutch and Portuguese"; Swiss German voicebot case studies
Stated by the provider20 Oct 2026enterprisebot.ai ↗
Swiss German references on homepage/technology case studies.

Questions for the provider

Ask the provider which data region applies to your account.
Ask the provider whether your data is used to train models and which consent controls apply.
Ask the provider for the price, billing unit and required commitment for your scope.

Areas, data and technology

Customer Service

Sources

What the source marks mean

Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.

Documented by the provider: The provider's own documentation supports this fact, for the product, plan and date stated.
Stated by the provider: The provider says this, for example on a marketing page. Read the linked source and its conditions before you rely on it.
ETHORITY analysis: ETHORITY's assessment, based on the linked sources.
Independent source: An independent source supports this one fact, within the scope stated. Check the other facts separately.

Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.

Each source supports its recorded scope. Documentation depth and independent verification are separate.

https://get.enterprisebot.ai/terms-and-conditions · 20 Oct 2026
https://www.enterprisebot.ai/ · 20 Oct 2026
https://enterprisebot.ai/technology · 19 Oct 2026
https://enterprisebot.ai/technology · 20 Oct 2026
https://www.enterprisebot.ai/products/chatbot2 · 20 Oct 2026

How we research →

AI DECISION BRIEF

A written comparison of up to three AI offerings · €195 net

You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.

We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.

Your decision question

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The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.