Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
'Empolis reserves the right to limit the amount of usable tokens'; 'The new version of Outlook is not yet supported'; only power users can be upgraded to Salesforce Service Cloud users; response-time commitments void if customer requirements impair search performance; availability 99.50%.
API-first solution (Integration API); for 'Empolis Buddy (Customer LLM)' the model is 'selected and licensed by the customer'; Salesforce Service Cloud users only via power-user upgrade.
Service description of Empolis Industrial Knowledge (linked from Trust Center); mapping of the customer-support solution page to this product is by Empolis Trust Center listing, not stated on the solution page.
Data and controls
Where data is stored
Yes: 'Empolis runs the software using Amazon Web Services (AWS) in the Frankfurt am Main region.'
DPA s.1.1. Some sub-processors outside EU (Amplitude USA, Sendbird USA, Breve UAE).
Certificates and audit reports
Empolis Information Management and Empolis Intelligent Views: ISO 27001, ISO 27017, ISO 27018, ISO 9001, ISO 14001 (certificate images titled '2025'). DPA s.3.2.1.1: Empolis 'certified according to ISO 9001 and DIN ISO/IEC 27001'; AWS hosting: ISO 27001/27017/27018 and BSI C5.
C5 applies to AWS rather than Empolis; confirm the scope of Empolis's own certificates.
Additional data conditions
Subprocessors and underlying models
AWS EMEA SARL (infrastructure; 'Nova Language Model' AI features listed), Microsoft Ireland Operations Ltd ('GPT Language Model' AI features), DeepL SE (translation), Amplitude Inc. (USA, user statistics), Sendbird Inc. (USA, community), Breve IT LLC-FZ (UAE, Knowledge Home/mobile app), Proalpha Group GmbH (development/support).
DPA s.2.8 Table 1; AI-feature-to-provider pairing inferred from table layout only, as the DPA does not state it explicitly. Customer-LLM option also offered.
Retention and deletion
DPA s.2.4(9): data 'returned to the Customer upon request or erased after order completion'; s.2.4(8) correct/erase on instruction. No retention period stated.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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