The trust centre lists SOC 2 Type II reports from April and October 2025, ISO 27001:2022, PCI DSS 4.0.1 and a PCI responsibility matrix. GDPR, HIPAA and the EU AI Act are laws. Confirm report and certificate scope.
LLM providers "like" OpenAI and Anthropic (zero data retention, no training); Google DLP for PII redaction; Okta/Microsoft Entra for SSO; no sub-processor list found
Training by AI providers: "no conversation data is stored or used for training" (Only third-party model training is addressed). No DPA/sub-processor link on site nav/footer.
Retention and deletion
PII redacted "just after a conversation ends"; "zero-data retention with all AI providers"; no general customer data retention period
"Powering concierge experiences for the world's leading enterprises."
Questions for the provider
Ask the provider which data region applies to your account.
Ask the provider whether your data is used to train models and which consent controls apply.
Ask the provider for the price, billing unit and required commitment for your scope.
Cost per accepted outcome
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®