No-code AI support-agent builder sold as monthly plans with message credits (USD 40 per extra 1,000), with Shopify, WhatsApp, Instagram and Slack integrations; data not used to train models.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Data and controls
Certificates and audit reports
SOC 2 Type II ('Chatbase is SOC 2 Type II compliant', 'Independently audited'); report available via Trust Center (some documents on request). Auditor not named. No ISO certification stated.
SOC 2 Type II is an attestation report, not an ISO certificate. The cited evidence does not establish its auditor or scope. Section 8.4 of the data processing agreement offers copies of certificates and reports on request. GDPR and HIPAA are laws; HIPAA eligibility applies to the stated Enterprise workspace scope.
Additional data conditions
Subprocessors and underlying models
DPA Exhibit C identifies AWS data centres and primary processing in the US. The product pages offer models from OpenAI, Anthropic, Google Gemini, DeepSeek, MoonshotAI, Mistral, Z.ai and xAI. Confirm the models enabled for your account.
Model availability is documented on the pricing and product pages. Those citations do not establish a complete current subprocessor list. The privacy policy describes US processing and storage, with Standard Contractual Clauses for EU transfers.
Retention and deletion
DPA s.2.4: personal data deleted (or returned then deleted) within 30 days of written deletion request or termination, whichever first, including backups. Security page: 'Customer data deleted upon leaving.'
Privacy policy repeats 30-day deletion on written request (https://www.chatbase.co/legal/privacy).
Export
Return of personal data on termination (DPA s.2.4, customer chooses return or deletion); privacy policy: 'When technically feasible, Chatbase will—at your request—provide your personal data to you.' No self-serve export format described.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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