Deutsche Telekom (T-Systems / MMS) · Product

Business GPT

Telekom MMS's Business GPT is a SaaS chat and API environment running OpenAI GPT models on Telekom-operated Microsoft Azure in Europe, adding document chat in its knowledge-base package.

Stated by the provider20 Oct 2026telekom-mms.com ↗

Telekom’s terms and MMS article name Azure OpenAI models; the package/pricing page describes EU processing and document chat in Paket L. https://www.telekom.de/agb/downloads/53364.pdf

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Capabilities and fit

What it is used for: Secure internal GenAI chat and document Q&A for employees
ETHORITY analysis20 Oct 2026telekom-mms.com ↗
Derived from product page and package descriptions.
Connects with: Document upload / 'Chat with your Documents' (Paket L); API for own applications; Active Directory, Microsoft Entra ID or external identity provider; optional internet breakout. No named content connectors (e.g. SharePoint)
Documented by the provider20 Oct 2026telekom-mms.com ↗
No connector count stated. News article: direct application connectors via interfaces planned for the future.
Limitations: No guarantee of accuracy, completeness or currency of outputs; no legal advice; excluded: change-request scope extensions, security/privacy concept creation, storage of requests beyond debugging (Paket Start)
Documented by the provider20 Oct 2026telekom.de ↗
Stated for Paket Start (Telekom Cloud Marketplace). MMS product and pricing pages state no explicit limits.

Fit and decision conditions

Prerequisites: Readiness check, setup and training in onboarding; identity provider (Entra ID/AD) for user provisioning; internal data must be connected
Stated by the provider20 Oct 2026telekom-mms.com ↗
Entra ID provisioning from pricing page. No browser/technical requirements stated in Paket Start PDF.

Access and price

How it is billed: Per company licence per month by package (not per user) plus one-time setup; token-based consumption with EUR 250 monthly token volume included
Documented by the provider20 Oct 2026telekom-mms.com ↗
Where the provider's own sources disagree
The provider’s own sources say different things here. Pricing page: billing per company licence, two technical users included, extra tokens via Telekom Cloud Marketplace. Source conflict: product page FAQ (https://www.telekom-mms.com/expertise/business-gpt) says 'ab 650 € pro Monat für Unternehmen mit mindestens 50 Nutzer*innen'.
telekom-mms.com ↗telekom-mms.com ↗
Published price: Paket M from EUR 650/month + one-time setup; Paket L from EUR 1,500/month + one-time setup. Separate 'Paket Start' (Telekom Cloud Marketplace): EUR 990 one-time setup incl. EUR 250 tokens, consulting day EUR 1,320, tokens per Azure price list
Unit: EUR
Documented by the provider20 Oct 2026telekom-mms.com ↗
Paket Start figures from https://www.telekom.de/agb/downloads/53364.pdf (dated 05.12.2024, excl. VAT, 6-month minimum term). Setup fee amount for M/L not stated. Pricing page mentions up to 70% public funding.

Data and controls

Where data is stored: Processing within Europe ('EU-Hosting'), optionally in customer's own Azure environment; DPA lists processing locations Germany, Hungary, Sweden, Netherlands
Documented by the provider20 Oct 2026geschaeftskunden.telekom.de ↗
ErgB-AV (Stand 08.11.2024) Annex IV per sub-processor: MMS Germany; T-Systems and DT IT Germany/Hungary; Microsoft Ireland Germany/Sweden/Netherlands. Product page and pricing page say 'Datenhaltung in Europa'. Paket Start PDF names only Microsoft Azure, no region.
Certificates and audit reports: ErgB-AV references ISO 27001 and ISO 9001 certificate files as proof of TOMs; issuer and scope not stated. Product page cites internal Deutsche Telekom Privacy and Security Assessment (PSA), not an external certification
Documented by the provider20 Oct 2026geschaeftskunden.telekom.de ↗
Confirm whether the certificates cover Telekom Deutschland, MMS or Business GPT.

Additional data conditions

Subprocessors and underlying models: Sub-processors: Deutsche Telekom MMS GmbH (DE), T-Systems International GmbH (DE/HU), Deutsche Telekom IT GmbH (DE/HU), Microsoft Ireland Operations Ltd. (DE/SE/NL). Models: OpenAI GPT models via Microsoft Azure OpenAI; pricing page also cites open-source GPT technology. Model choice by customer not stated
Documented by the provider20 Oct 2026geschaeftskunden.telekom.de ↗
Azure OpenAI from 53364.pdf; news article names GPT-3.5 and GPT-4 (older). Product page: optionally run in customer's own Azure environment.
Retention and deletion: Storage/deletion periods 'gemäß den gesetzlichen oder vertraglichen Vorgaben'; after contract end data deleted or returned at controller's choice (if service allows both); request storage excluded except for debugging
Documented by the provider20 Oct 2026geschaeftskunden.telekom.de ↗
No specific retention period. Request-storage exclusion from Paket Start PDF 53364.pdf; unused prepaid tokens expire at contract end.

Product-specific conditions

Deployment: SaaS (web app + API) on dedicated Telekom-managed Azure subscription/private cloud instance; optionally in customer's own Azure environment
Stated by the provider20 Oct 2026telekom-mms.com ↗
Product page: 'Sichere & private Cloud-Instanz', 'auf Wunsch auch in eigenen Azure-Umgebungen'. No on-prem option stated for Business GPT.
Organisation fit: Targets mid-sized to large companies; smallest package from EUR 650/month; product FAQ mentions minimum 50 users; demo via contact form
Stated by the provider20 Oct 2026telekom-mms.com ↗
Pricing page contradicts per-user minimum (company licence, 2 technical users included). No free plan.
Trial: Yes, 14 days free and non-binding
Stated by the provider20 Oct 2026telekom-mms.com ↗
Quote: 'Business GPT kann 14 Tage kostenlos und völlig unverbindlich getestet werden.'
German language support: German-language product, pricing and contract pages; described as multilingual tool; German hotline for support
Stated by the provider20 Oct 2026telekom-mms.com ↗
UI language not explicitly stated. Support via 0800 hotline per 53364.pdf.
Existing permissions: Role-based: 'Individuelle Rollen, Zugriffskontrollen und Admin-Funktionen'; content organised by topic, team or department. Inheritance of source-system rights not stated
Stated by the provider20 Oct 2026telekom-mms.com ↗
Pricing page: 'feingranulare Zugriffskontrolle'. No statement that search respects source-system ACLs.

Questions for the provider

Ask the provider whether your data is used to train models and which consent controls apply.

Cost per accepted outcome

Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.

Currency · relabels, no FX conversion

Entered monthly costs · EUR

Tasks per month · tasks

Accepted without rework · %

€0.25 / accepted outcome

4,000 accepted outcomes / month

5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.

Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.

Inputs stay in this browser tab’s session, including reload and language changes. They are not added to the page URL. Continuing prepares an unsent enquiry draft.

Areas, data and technology

Knowledge & Search

Sources

What the source marks mean

Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.

Documented by the provider: The provider's own documentation supports this fact, for the product, plan and date stated.
Stated by the provider: The provider says this, for example on a marketing page. Read the linked source and its conditions before you rely on it.
ETHORITY analysis: ETHORITY's assessment, based on the linked sources.
Independent source: An independent source supports this one fact, within the scope stated. Check the other facts separately.

Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.

Each source supports its recorded scope. Documentation depth and independent verification are separate.

https://www.telekom-mms.com/expertise/business-gpt · 20 Oct 2026
https://www.telekom-mms.com/expertise/business-gpt/pakete-preise · 20 Oct 2026
https://geschaeftskunden.telekom.de/hilfe-und-service/dsgvo/business-gpt · 20 Oct 2026
https://www.telekom.de/agb/downloads/53364.pdf · 20 Oct 2026

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