EU-hosted chat and voice bot platform for routine service inquiries, with telephony via SIP, PSTN or cloud PBX and SAP or NetSuite connectors, needing no dedicated IT team.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
Provider says it is not the best fit for simple website FAQ chat, no plans for system integration, very small budgets, or businesses with only a few calls a day; platform cloud-only (only webhook can be on-prem)
Fit statement from the provider's AI-facing info page (dated 2 Oct 2026). Cloud-only from https://botfriends.de/en/dsgvo/. Comparison table limits (Xpand): 3 bot projects, 80,000 text messages/month (https://botfriends.de/en/preise-features).
Data and controls
Additional data conditions
Subprocessors and underlying models
LLM-agnostic; examples Google Gemini via Vertex AI and Azure OpenAI; Bring Your Own LLM option ('Custom Generative AI' with own key) or Managed Generative AI run by BOTfriends; no sub-processor list published
Managed/Custom GenAI options from https://botfriends.de/en/preise-features. Hosting provider not named (https://botfriends.de/en/dsgvo/).
Retention and deletion
Configurable automatic deletion by data type and time interval; historical backups automatically deleted; at contract end data returned and then deleted
Pilot from €500/month; BOTfriends X from €3,000/month; FAQ cites Starter from €2,490/month; AI-info page cites Starter from €1,500/month; targets mid-sized and enterprise companies in DACH
The provider’s own sources say different things here. Price figures are inconsistent across provider pages (https://botfriends.de/en/ai-instructions/ says €1,500). Billing per completed chat.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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