Sec. 12.1 and FAQ 13. Customer must export data within 30 days of termination.
Fit and decision conditions
Prerequisites
Customer operates services with own staff; responsible for own APIs/integrations and third-party agreements; must configure guardrails "appropriately for your use case"; must obtain data-processing consents
Annual subscription fee (one environment, one legal business unit) plus per Conversation billed monthly in arrears; voice per commenced minute; professional services hourly; implementation time-and-materials
Unit: subscription + per conversation + per voice minute
Service Agreement Sec. 4.1; a Conversation ends after 15 minutes inactivity; prices may rise annually "up to 7%".
Data and controls
Certificates and audit reports
ISO/IEC 27001 (certified since May 2021, whole company incl. subsidiaries); ISO/IEC 27701 (since June 2022, whole company); certificate PDFs linked on security page
Provider statement; confirm issuer, scope and validity of the certificate.
Additional data conditions
Subprocessors and underlying models
AWS (hosting); Twilio (voice); UK subsidiary BT AI UK Ltd (support); full list referenced at trustcenter.boost.ai/subprocessors (did not render). LLMs: only "large language models like GPT-4" mentioned as example
AWS from service agreement Sec. 8; GPT-4 wording from https://boost.ai/llms (production model provider not confirmed). Training: "does not use the content of your conversations to train or fine-tune its models, unless you have expressly agreed" (service agreement FAQ); Derivative Data used to improve services.
Retention and deletion
Retention per customer's settings in Admin Panel; on termination data available for export 30 days, then "no longer be available"; delete or return at controller's choice with certification (no timeframe); end users can delete a conversation in chat window
Export window from service agreement Sec. 10; chat deletion from privacy blog.
Export
Admin Panel self-service to obtain copy of data subjects' data; Customer Data kept "available for export for thirty (30) calendar days" after termination
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