AI chat agent for support and contact centers that draws on Notion, Guru or Confluence, connects to Salesforce, Kustomer and Zendesk, and is never trained on customer ticket data.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Fit and decision conditions
Prerequisites
Connects to existing 'core systems' (CRM, help desk, knowledge base, systems of action); complex workflows (returns, claims) depend on integrations/API endpoints and the no-code workflow builder. No explicit mandatory helpdesk stated.
Supported systems include Zendesk, Salesforce, Kustomer, Intercom, Gladly, Notion, Guru, Confluence, Shopify, Slack; Chat API for custom frontends.
Data and controls
Certificates and audit reports
SOC 2 Type II (attestation; Trust Services Criteria Security, Availability, Processing Integrity, Confidentiality; auditor The Cadence Group). SOC 2 reports and pen-test reports available in Trust Center Resources tab.
SOC 2 is an attestation; HIPAA and GDPR are laws. EU–US DPF is a self-certification framework.
Additional data conditions
Retention and deletion
Personal data retained 'as long as required to provide the services you have contracted for'; 'We may not be able to modify or delete your information in all circumstances.' PII scrubbed from servers (feature page).
No specific post-termination deletion period found. Help article directs retention questions to support (https://support.assembled.com/hc/en-us/articles/40487316559629).
Hosting region not stated on security page or privacy policy; on-prem not mentioned.
Organisation fit
Sales-led: 'Contact sales for a customized quote based on your team size and needs'; no self-serve checkout; multi-year contracts offered. AI Agents from $0.65/conversation; WFM Core/Pro/Enterprise tiers.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®