AI voice agent for inbound and outbound calls that works with or without an Aircall phone system, billed per minute with model, voice and telephony included, in 38 languages.
Quote: 'Customer data is never used to train AI models.' Trust page: transcriptions anonymised 'by removing any sensitive data before feeding them into AI models' (https://aircall.io/trust/).
Certificates and audit reports
SOC 2 Type II (attestation; scope/report availability not stated). ISO 27001 NOT held ('aligned with ISO 27001'). CSA STAR Level 1 CAIQ self-assessment listed on CSA registry - marked '(Deprecated)', last renewed 18 May 2023.
CSA STAR entry opened on issuer registry (https://cloudsecurityalliance.org/star/registry/aircall/services/aircall-cloud-phone-system/): it is a self-assessment, not a certification, and lapsed. AWS certifications cited on page are AWS's, not Aircall's. GDPR, CCPA, HIPAA (BAA) are laws.
Additional data conditions
Subprocessors and underlying models
Microsoft Azure (LLM insights and AI Voice Agent inputs, USA); Deepgram and AssemblyAI (transcription, USA); ElevenLabs and Cartesia AI (voice for AI Voice Agent, USA); Firecrawl (knowledge source retrieval); Pinecone (vectors, USA/Ireland); AWS hosting (USA/Germany/Australia); Twilio, Ribbon, ClickHouse, Datadog etc.
SaaS on AWS; EU accounts store recordings, AIVA recordings, transcriptions and AI insights in AWS Frankfurt (eu-central-1); AIVA derived data regional only for accounts created on/after 6 Oct 2026 (existing accounts migration targeted end 2026); metadata, account and analytics data not stored in EU; processing location not confirmed.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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