Contact center with AI agent assist to cut after-call work, offered as a certified contact center for Microsoft Teams and run from a web browser, with selectable data-storage regions.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
Agents need PC with web browser, high-speed internet, telephone device; larger environments may need to allow IPs/firewall ports and configure browser/network permissions for 'full access' to features. No functional AI limitations published.
Only technical/environment constraints found; no AI accuracy, language or channel limitations stated on AI automation or analytics-and-ai pages.
Data and controls
Certificates and audit reports
ISO/IEC 27001:2022 and ISO 27017:2015 (ISMS, 'globally certified', certification body not named on page; ISO 27001 badge shows ISOQAR/UKAS); SOC 2 (attestation, trust services criteria; auditor not named); PCI DSS (level not stated); Cyber Essentials Plus; Singapore Cybersecurity Certification; QMS and EMS accreditations scoped to 8x8 UK / UK+France; NIST 800-53 research edition mapping. DPA adds ISO 9001, ISO 14001, Cyber Trust Mark.
Reports may require an NDA. SOC 2 is an attestation; confirm product and regional certificate scope.
Additional data conditions
Retention and deletion
Processor must destroy end-customer personal data within 60 days after customer deletes it or closes account; legally required data/backups isolated. Customers can self-delete records; call-recording deletion requires signed Customer Data Deletion Request form via support case. 8x8 retains some data (e.g. CDRs) as controller for legal/billing purposes.
DPA describes services only as SaaS; no on-prem/private cloud option seen. Data-sovereignty page: customers can 'select specific regions for data storage' incl. 'EU-compliant regions' (https://www.8x8.com/s/data-sovereignty); EU/German data centre not named.
Organisation fit
Contact sales only: 'Request a demo', 'Request a quote', 'Contact us'; no self-serve or free plan seen; agent requirements page notes 'larger business environments'.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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