Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
Essential tier requires VIER engage Professional Client; third-party CRM integrations (Salesforce, Zendesk, Microsoft Dynamics) only in Modular and Advanced tiers; VIER Cognitive Voice Gateway in Advanced.
Quote: data is 'processed and stored in a data center in Frankfurt'. Certifications page: data 'hosted exclusively in Germany' 'if desired' (https://www.vier.ai/en/company/certifications/). Intelligence page: 'data centers in Germany, Switzerland, and the USA' (https://www.vier.ai/en/intelligence).
Certificates and audit reports
ISO/IEC 27001:2024 (DIN EN) - VIER GmbH, scope 'Development, research, operation, support, sales and marketing of cloud-services for real time communication'; certification body IFU-CERT Zertifizierungsgesellschaft für Managementsysteme mbH; cert no. 50567 rev. 2; valid to 22 Nov 2026. Also: Trusted Cloud label (since 2016), 'Software Hosted in Germany' and 'Software Made in Germany' seals (BITMi), Zero Outage Certified Supplier (Deutsche Telekom initiative).
Certificate PDF opened as linked from https://www.vier.ai/en/company/certifications/ (provider-hosted copy, not issuer registry, so not independently confirmed evidence). Expiry 22 Nov 2026 is ~1 month after read date. Seals are labels, not ISO certifications. No SOC 2 or C5 found. Intelligence page claims '100% EU AI Act-compliant' (law, not a certification).
Additional data conditions
Subprocessors and underlying models
Own AI models operated in VIER's data centre plus optional external AI models hosted in the EU (providers not named); intelligence page references 'Use the potential of ChatGPT in your contact center' (Smart Dialog).
Quote: 'We operate our own AI models in our data center.' No product sub-processor list found; privacy policy names only website vendors (Vercel, Usercentrics, Personio). ChatGPT mention from https://www.vier.ai/en/intelligence relates to Smart Dialog, not explicitly Copilot.
Product-specific conditions
Deployment
SaaS (VIER-operated German cloud; Swiss cloud option)
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®