The provider’s own sources say different things here. The invoice-autonomy page was inaccessible. Provider pages differ on training scale: the trust page says over one billion invoices, while the FAQ says hundreds of millions. Neither figure establishes performance for your invoices.
Agreement: “VIC.AI DOES NOT GIVE PROFESSIONAL ADVICE”; flagged invoices need human review (“If the AI is uncertain or incorrect, the invoice is flagged for human review”); API event history limited to 30-day query windows and only for subscribed events
Provider figures (verbatim, provider-stated evidence): “97 to 99 percent accuracy rates”; “reduce invoice processing time by 80 percent” (blog what-does-vic-ai-do); “Save 70% of your team's time” (pricing page)
Fit and decision conditions
Prerequisites
Customer must “supply and update” master data in Vic.ai; historical invoices synced to train model; ERP connector or API; posting system must confirm/reject invoice-post webhooks within 15 seconds
Pricing page shows no plans or unit; agreement effective date August 26, 2021 – may not be current
Data and controls
Where data is stored
AWS; data stored in AWS regions “aligned to the customer's deployment requirements”; API production environments US (api.us.vic.ai) and Norway (api.no.vic.ai)
Norway is EEA, not EU; provider does not state EU hosting. Privacy policy: information “may be transferred, processed, and stored anywhere in the world”
Does it train AI on your data?
used – global models train on “derived, de-identified data” from all customers; local line-coding models per customer, “learning is not shared across clients”
Agreement s.7/12(a): Vic.ai “exclusively owns Derived Data” and may use it “to improve its technology”; no opt-out described. API docs: historical invoices synced “to train its model”
Certificates and audit reports
SOC 1 Type II and SOC 2 Type II, “renewed annually and audited by third-party assessors” (attestations); SOC 2 Type II announced Sep 14, 2021 covering security, availability, processing integrity, confidentiality, privacy
Provider-stated; auditor and report period not stated. Press page says the third party “validated the design” of controls – wording typical of Type I, not Type II. “follows an ISO 27001 framework” – not a certification. Press title calls the attestation a “Certification”
Additional data conditions
Subprocessors and underlying models
AWS (hosting); Stripe (payment processing); no LLM provider named – “proprietary AI models”
No sub-processor list found; privacy policy names only analytics partners (Google Analytics, LinkedIn, HubSpot, Salesforce) for website data
Retention and deletion
Data kept for the duration of the agreement and as needed for operational, legal and audit purposes; customers can request deletion at any time; agreement s.11(b): “promptly return … (or destroy) all Confidential Information”
Configurable – AP staff “review the AI's predictions” then an approver approves; “Autonomous approvals (optional)” once the team is satisfied with accuracy; “invoices meeting the customer's confidence thresholds can be processed automatically”
Users can override any AI decision; customer's ERP side must confirm/reject posting via API. Payment-release approval not stated. Blogs differ: one says invoices move to ERP “ready for payment”, the other that ERP posting happens after payment
Audit trail
“Continuous audit logging through AWS CloudTrail”; API exposes invoice activity and stored webhook events
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