AI customer-experience platform that connects to an existing inbox without a developer, acts alone only on approved case types, and charges a monthly plan plus a volume-tiered per-resolution rate.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Access and price
Published price
Starter $99/month ($999/year) + $2 per resolution pay-as-you-go; Growth $599/month ($5,999/year) with volume packages down to $1/resolution; Business $2,000/month billed annually; Enterprise 'Talk to sales'.
Not verified on issuer site. No SOC 2 stated. GDPR 'Compliant' and 'aligned with the EU AI Act' are legal frameworks, not certifications. Security page: 'independent third-party assessments' (https://typewise.app/security).
Additional data conditions
Subprocessors and underlying models
AWS EMEA SARL (Frankfurt; hosting), Microsoft Switzerland GmbH (Azure OpenAI inference, EU), OpenAI Ireland Ltd (inference, EU), Google Cloud EMEA (Vertex AI inference, EU), LangChain Inc. (agent tracing, EU processing/US entity), Ably (real-time chat, EU), PostHog (analytics, Germany), ElevenLabs (speech-to-text, EU).
Security page: '3 of the 8 are AI model providers'.
Retention and deletion
Platform data deleted within 30 days after termination; ToS Schedule 1 s.6: deletion completed within 30 business days subject to backup cycles; prompts processed with zero data retention (Azure OpenAI); LangChain tracing logs kept 14 days.
SaaS on AWS Frankfurt; customer-dedicated tenancy; optional fine-tuned model 'deployed only within your environment'. No on-prem/private-cloud offer stated.
Tiers from Starter ($99/month, monthly or annual) to Business (annual) and Enterprise (sales); homepage targets 'Small and mid-size business' and 'Enterprise'.
Ask the provider which data region applies to your account.
Ask the provider whether your data is used to train models and which consent controls apply.
Cost per accepted outcome
Editable hypothetical example · not provider pricing or measured performance. Use this monthly worksheet to test your own quote and quality assumptions.
/ accepted outcome
accepted outcomes / month
5,000 tasks × 80% = 4,000 accepted outcomes per month. Higher entered costs raise unit cost; more accepted outcomes spread the same cost over more results.
Formula: entered monthly costs ÷ (monthly tasks × acceptance % ÷ 100). The numerator includes only the costs you enter. Add applicable licence, usage, integration, human review and rework costs yourself; this is not automatically a fully loaded estimate or a vendor billing model. Capacity released is not realized financial value.
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A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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