Teneo.ai · Platform
Task classification by ETHORITY. Check the product’s documented scope against your task.
DPA Annex 2: 'Data Residency always Cloud Region EU/EEA.' §4.7: data won't leave UK/EEA without customer's explicit instruction. Security Center adds 'data residency can be determined by your selected SaaS data region' (regions not listed).
The Security Center claims organisation-wide ISO 27001 certification. Certificate issuer and validity are not established by the cited evidence; a filename is not proof of validity. SOC 2 is an attestation, not certification, and the auditor is not named. The DPA distinguishes SaaS Enterprise's 'ISO 27001 compliant ISMS' from SaaS Pro's 'ISO-based ISMS'. Azure hosting certifications do not certify Teneo.
DPA Annex 3 (same for SaaS Enterprise and SaaS Pro). Underlying LLM providers not named in DPA, ToS or Security Center. Sub-processor changes: customer may object within 45 days by terminating (§4.6).
DPA Annex 2 and §4.8; ToS §2.2 confirms 12-week default and 2-week SaaS Pro. Security Center: customers can 'Control Data Retention times'; pre-logging can exclude PII from storage (IVR data-security page).
Security Center: 'export the data where you see fit'. DPA §4.8 delete-or-return. No export formats documented.
Homepage 'Deploy where required': cloud, private cloud, or within customer's own country. Security Center lists Confidential Compute endpoints and client-managed encryption. On-prem not explicitly stated.
Homepage CTAs 'Book a Demo'; ToS §1.2 'Subject to and conditioned upon a commercial agreement'. No minimum seats stated.
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