Spitch · Platform

Spitch Collaborative Agentic AI Platform

Modular conversational AI platform providing 24/7 voice and text self-service, speech analytics on all conversations and a unified agent-assist desktop.

Stated by the provider19 Oct 2026spitch.ai ↗

Discuss your question with Sten Franke →View in the Prism

Capabilities and fit

What it is used for: voice agent
ETHORITY analysis20 Oct 2026
Task classification by ETHORITY. Check the product’s documented scope against your task.

Fit and decision conditions

Prerequisites: Customer responsible for its own LAN/WAN; integration via existing adapters/connectors, public APIs or MCP
Documented by the provider20 Oct 2026spitch.ai ↗
MSA: 'The CUSTOMER is responsible for the support, maintenance, and monitoring of the dedicated (their own) LAN and or WAN.' FAQ on integrations. No hardware/telephony requirements listed.

Access and price

How it is billed: Tailored to scope, deployment model and service level; MSA grants use for number of daily hours specified in proposal/order
Documented by the provider20 Oct 2026spitch.ai ↗
MSA §3.2: right to use Services 'for the number of daily hours specified in the Proposal or Online Order'. FAQ: 'Competitive pricing is tailored to your scope, deployment model, and service level.'

Data and controls

Where data is stored: Cloud instance in Italy per MSA; also customer private cloud / on-prem (location up to customer)
Documented by the provider20 Oct 2026spitch.ai ↗
MSA: '...in Spitch designed cloud instance in Italy'. FAQ lists Spitch private cloud, customer private cloud, on-prem and hybrid. Country of Spitch cloud for Swiss customers not separately stated.
Certificates and audit reports: ISO/IEC 27001:2022 (Spitch AG), issued by Attesta AG on 21 Nov 2024, valid three years
Stated by the provider20 Oct 2026spitch.ai ↗
Provider announcement names Attesta AG and 21 November 2024, with three-year validity; confirm certificate scope.

Additional data conditions

Subprocessors and underlying models: Spitch own AI plus unnamed third-party LLMs/GenAI (hyperscaler models, customers' own models); MSA allows disclosure to affiliates
Stated by the provider20 Oct 2026spitch.ai ↗
FAQ: 'Our platform integrates Spitch’s own AI with third-party LLMs/GenAI.' No named sub-processors or model providers found; MSA §6.6 affiliates.

Product-specific conditions

Deployment: Spitch private cloud, customer private cloud, public cloud, on-premises, hybrid; also delivered as cloud SaaS (case study)
Stated by the provider20 Oct 2026spitch.ai ↗
FAQ: 'private cloud, on-premises, and hybrid deployments'. Schaffhausen case study: 'cloud-based SaaS solution'.
Organisation fit: Custom-scoped proposals; starter packages and soft launches offered; customers include banks, insurers, public administrations; no self-serve
Stated by the provider20 Oct 2026spitch.ai ↗
FAQ: 'soft launches, starter packages, and iterative expansion'. About page lists segments. No minimum contract in MSA (term runs while services used).
German language support: Swiss German dialects understood (customer case); Standard German not explicitly stated on pages read
Stated by the provider20 Oct 2026spitch.ai ↗
Case study: bot 'understands Swiss German dialects'. FAQ and About do not list languages.

Questions for the provider

Ask the provider whether your data is used to train models and which consent controls apply.
Ask the provider for the price, billing unit and required commitment for your scope.
Ask the provider which retention and deletion terms apply, including when the contract ends.

Areas, data and technology

Customer Service

Sources

What the source marks mean

Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.

Documented by the provider: The provider's own documentation supports this fact, for the product, plan and date stated.
Stated by the provider: The provider says this, for example on a marketing page. Read the linked source and its conditions before you rely on it.
ETHORITY analysis: ETHORITY's assessment, based on the linked sources.
Independent source: An independent source supports this one fact, within the scope stated. Check the other facts separately.

Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.

Each source supports its recorded scope. Documentation depth and independent verification are separate.

https://spitch.ai/company/about/terms_of_services/ · 20 Oct 2026
https://spitch.ai/ · 19 Oct 2026
https://spitch.ai/news/spitch-ag-achieves-iso-270012022-certification-for-information-security/ · 20 Oct 2026
https://spitch.ai/faq/ · 20 Oct 2026
https://spitch.ai/case-study/spitchs-intelligent-virtual-assistants-helps-schaffhausens-road-traffic-office-answer-common-questions/ · 20 Oct 2026
https://www.attesta.ch/zertifikatsabfrage · 20 Oct 2026

How we research →

AI DECISION BRIEF

A written comparison of up to three AI offerings · €195 net

You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.

We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.

Your decision question

Request the brief (email draft) →Request a call Find the right next step for you →

The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.