AI agent for commerce brands that updates addresses, generates labels, issues refunds and sends replacements in one flow, at USD 750/month plus USD 0.90 per automated ticket.
Helpdesk field options not visible; homepage https://www.siena.cx/.
Data and controls
Certificates and audit reports
SOC 2 Type II (attestation) - reports for 2023, 2024, 2025, 2026 issued to 'Siena Labs Inc.' listed in trust centre; full report shared under NDA. Auditor not named.
SOC 2 blog (https://siena.cx/blog/soc-2-certification, 17 Jan 2024): report available 'under NDA'. No ISO certification found. Trust site lists GDPR, CPRA, HIPAA as 'Compliant' - laws, not certifications. Not third-party verified.
Additional data conditions
Subprocessors and underlying models
OpenAI (Artificial Intelligence), Anthropic (Development software), Twilio, AWS, Slack - all US
Homepage footer references 'Choose Dedicated AI' without explanation. Confirms the data-location finding non-EU.
Organisation fit
Platform fee $750/month plus $0.90 per automated ticket; quote via form; enterprise features (SAML SSO, audit logs, named success manager, uptime SLA) listed; demo-led.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
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