NFON · Agent
Task classification by ETHORITY. Check the product’s documented scope against your task.
FAQ: AI features 'are exclusively available with cloud deployments'; '100 VM limit', oldest deleted. Nia FrontDesk page: 'does not replace Noperatorpanel'. AI Bots page: 'AI can make mistakes' handled via validation and fallback.
Nia FrontDesk FAQ: 'You can cancel the product monthly.' No billing unit (per number, per minute) stated on intelligent-assistant, FAQ, AI Bots or Nia FrontDesk pages.
FAQ: 'SaaS in German data centers' or self-hosting. Security page: 'georedundant data centers in Germany'. AI Bots page: 'Hetzner's ISO-27001 certified servers in Nuremberg'. Note: external LLMs (OpenAI/Azure) may be used in cloud deployments; their processing location not stated.
FAQ: 'The embedded AI models are not trained with customer data.' Use of data by external LLM providers (OpenAI, Microsoft Azure) not addressed.
C5 page: 'NFON has received a C5 attestation (Type 1)'; scope, auditor, date, validity not stated; AI/bots not named in scope. Security page says attestation 'from the German Federal Office for Information Security (BSI)'. ISO 27001 cited only for host Hetzner's servers — host certificate, not NFON's. GDPR badge is a law, excluded.
External models such as OpenAI or Azure may be used; Hetzner is named for hosting.
The available retention statement concerns voicemail; ask for the policy covering your other call data.
FAQ: cloud SaaS or self-hosting on customer infrastructure; AI Bots page: 'Deploy in the cloud, hybrid, or on-premises environments'.
Signals only; no minimum seats stated.
Nia FrontDesk page. AI Bots page: 'over 90 languages'.
Each mark shows what kind of source backs a fact. Open the fact to read the source, the date it was checked and any conditions.
Figures marked 'Scenario' are calculated from stated assumptions. Results measured in practice are shown separately.
Each source supports its recorded scope. Documentation depth and independent verification are separate.
AI DECISION BRIEF
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
The buttons open an email draft you can edit before sending. You agree the work and timing directly with Sten Franke.
ETHORITY®