AI agent included on every Gorgias helpdesk plan that sells, supports and engages customers 24/7, connects to Shopify, BigCommerce, Magento and WooCommerce, and bills only per resolved conversation.
Task classification by ETHORITY. Check the product’s documented scope against your task.
Limitations
'We can't guarantee AI Agent will never make mistakes'; answers only from knowledge sources provided, second model checks confidence; hands off when not confident/frustration/excluded topics; language setting feature works with Shopify stores connected to Gorgias; language control via tone-of-voice 'unreliable'.
Shopify/language limits from https://docs.gorgias.com/en-US/set-the-language-ai-agent-replies-in-5414440. Billing scope limits from https://www.gorgias.com/blog/ai-agent-pricing.
Data 'does not train large language models (LLM) from OpenAI or other 3rd-party providers', but AI Agent learns from interactions across brands and uses feedback to refine prompts; no opt-out described. Confirms the customer-data training finding.
Certificates and audit reports
SOC 2 Type II ('compliant since 2020'); attestation, auditor not named; DPA allows SOC 2 Type 2 report in lieu of audit.
SOC 2 is an attestation, not ISO certificate; no ISO certification found on reviewed pages. DPA s.8 (https://www.gorgias.com/legal/data-processing-agreement). GDPR/CPRA are laws. Not third-party verified.
Additional data conditions
Subprocessors and underlying models
LLMs: OpenAI (listed sub-processor), plus Anthropic and 'internally fine-tuned LLMs' (security FAQ). Hosting: Google Cloud Platform (US, EU, AU); Cloudflare, Segment, Confluent; feature sub-processors incl. Twilio, Smooch, Datadog, Amplitude, HubSpot, Stripe; Gorgias affiliates (FR, CA, AU, NL, RS).
Anthropic named in FAQ (https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987) but not on sub-processor list as read. DPA: 15 days' notice of new sub-processors.
Retention and deletion
Return complete copy then delete personal data 'promptly and in any event within 90 days of expiration or termination'; OpenAI zero data retention for API; cross-brand learning data deleted once query addressed.
Self-serve 'Sign up free'; helpdesk priced by ticket volume (50 to 5,000 tickets/month, 'never priced per agent'); separate Gorgias for Enterprise for largest Shopify brands; ecommerce-focused.
A written comparison of up to three AI offerings · €195 net
You get the facts that matter for your decision, each with its source, the questions to ask each vendor and a cost estimate based on your own numbers. First you agree your three most important criteria with Sten Franke.
We deliver your brief by email within a maximum of five working days after payment is confirmed and we have agreed the question and minimum information needed to begin. ETHORITY confirms the start date and delivery date and delivers earlier when the reviewed brief is ready. Missing optional information is recorded and assessed; it does not require you to research the solution yourself. Review before delivery and email support are included.
ETHORITY®