AI suite for Front's customer-operations inbox that automates routine replies (Autopilot), assists agents (Copilot) and analyses conversations (Smart QA, Smart CSAT).
Task classification by ETHORITY. Check the product’s documented scope against your task.
Connects with
Front states "more than 130 integrations" (CRM, ERP, workforce management, project management); named incl. HubSpot, Microsoft Dynamics 365, Aircall, Amazon Connect, AI Number/WhatsApp, Stripe, Asana; AI Copilot draws on "knowledge sources, and connected systems"; Autopilot channels "email, to chat, to Slack"
Count from https://front.com/guides/ai-information; channel/AI wording from https://front.com/product/ai. Salesforce, Jira, Shopify not shown on integrations landing page.
Data and controls
Certificates and audit reports
SOC 2 Type II (annual audit by independent third-party auditor; report on written request); ISO 27001 (stated certified; certificate available via trust centre)
Security page: "proud to be SOC 2 Type II and ISO 27001 certified"; DPA: "annual SOC 2 Type II audit performed by an independent third-party auditor". Scope and auditor name not published; trust.front.com did not render content (JS). SOC 2 is an attestation report, ISO 27001 a certificate; neither opened on issuer site. DPA mentions Data Privacy Framework (not a certification).
Additional data conditions
Subprocessors and underlying models
Models: OpenAI and Azure OpenAI GPT models; Mistral models hosted on AWS. Sub-processors list (15 third parties) incl. AWS (hosting, US/EU per chosen region), Azure (AI features), OpenAI (AI features), Google (AI features), Datadog, Fastly, Snowflake, ClickHouse, Algolia, Ably, Sendgrid, Zapier, Anthropic (customer support use)
Models from https://help.front.com/en/articles/1064512. Help article 2729408: partners "do not use your data to improve their own AI foundation models".
Retention and deletion
Deletion requests "generally will be processed within 30 days"; backups "retained for 7 days"; return/delete on termination per customer instructions; AI: "Zero data retention is applied to your API requests"
A written comparison of up to three AI offerings · €195 net
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